Centralized Manager

Description

Engagements of a Centralized Business Manager 

Account Management and Rent Collections 

• Utilize software to manage accounts, rent collections, and resident notices, ensuring accuracy and timeliness. 

• Notices include but are not limited to:  

• 5-Day Notices, 10-Day Notices, Immediate Eviction Notices, Eviction Notices, Legal Notices, Small Balances, Renewals 

 Renewals Management 

• Implement and track renewals once approved by Manager.  

• Generate monthly renewal spreadsheets from after Yieldstar approval. 

• Generate renewal letters. 

• Initiate Yardi to email out and post on portal.  

• Send to AAA to certify mail 

• Call each resident to discuss renewal options via business number on Microsoft teams.  

• Monitor renewal progress and update renewal tracker throughout the month. 

 New Lease/Move-In Processing 

• File Meets Audit Compliance 

• Screening, POI, ID Verify, ESAs, PetScreening 

• Demographics 

• Managing the Moved Dashboard 

• Applicant met all requirements prior to taking possession 

• All charges applied correctly 

• Concessions applied correctly 

• All funds are paid before taking possession  

 Move-Out Inspections and Deposit Accounting 

• Schedule pre-move-out inspections for the maintenance team 

• Ensure maintenance completes timely move-out inspections and Statement of Home Condition. 

• Upload Sight Plan report that details photos and charges to Yardi under Residents attachments - Move Out Inspection.  

• Complete deposit accounting and process refunds or claims through ePremium. 

• After closing final account statement, email resident to explain charges/refund.  

• If processing refund, send to AP to process.  

• If collecting, let resident know when the due date is.  

• File claim with Liberty Rents/Guarantors etc if applicable 

Pre-AME & Month-End Reporting 

• Pre-AME (Pre-Accounting Month-End) Responsibilities: 

• Ensure all financial transactions, rent payments, and ledger adjustments are recorded accurately before month-end processing. 

• Reconcile tenant ledgers to resolve discrepancies and minimize outstanding balances. 

• Verify that all notices, move-outs, and lease adjustments have been correctly applied in the system. 

• Ensure all renewal updates are reflected accurately in Yardi. 

• Month-End Reporting Responsibilities: 

• Generate and submit month-end financial and operational reports, ensuring accuracy and completeness. 

• Review delinquency reports, analyze trends, and provide recommendations to property managers. 

• Audit lease expirations, renewals, and outstanding balances to ensure accurate reporting. 

• Provide a summary of key metrics, including rent collection performance, renewal rates, and outstanding debts. 

• Generate and send month end delinquency report to manager. 

Resident Complaint Resolution 

• Centralized manager role is to handle move out charges. All other residents' complaints and issues should be handled on onsite.  

Miscellaneous Administrative Tasks 

• Conduct monthly audits of move ins, move out, apps, NTV.  

• Maintain organized and updated resident files and records. 

 Reporting and Communication 

• Report any escalated issues to the property manager. 

• Meet virtually with each property manager weekly to discuss: 

• Delinquency & potential evictions, Notices/skips, Renewal rate conversations, and any other property-related items 

Training and Development 

• Complete required training guides and participate in continuous education/training opportunities. 

Policy and Procedure Compliance 

• Ensure consistency in standards and adherence to company guidelines and established policies and procedures. 

Qualifications