Key Facts

Remote From:

Category: Customer Success Manager (CSM)

Full time

French, English

Hard Skills

Customer Success Management Phone Sales Customer Analysis Campaign Management User Account Control LTE (Telecommunication) Chargeback Billing Communication Software SIMD +11 more

Other Skills

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Relationship Management
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Communication
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Teamwork
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Organizational Skills
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Social Skills
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Problem Solving

Evolving Systems

Telecommunication Services

About Evolving Systems

Evolving Systems helps Communications Service Providers win in the fast-changing, disruptive environments in which they compete. With constant innovations such as 5G, the Internet of Things, and the Cloud re-shaping the telecommunications landscape, our battle-tested platforms, and solutions have helped CSPs evolve their businesses for over 35 years. Our Complete (e)SIM Lifecycle Management Suite enables mobile operators to streamline the (e)SIM processes and use unique and innovative methods to drive the sale of (e)SIMs. From planning, streamlining and maintaining resources through to producing accurate resource reports for regulators and managing the distribution and logistics of SIMs and eSIM profiles, operators around the globe deploy our technology to increase supply in the channel at a reduced cost and with increased revenue and to enable new upgrade tactics to drive 5G adoption. Also, to activate new services in real-time and launch new initiatives to encourage SIM reactivation and secure SIM swap methods. Our Evolution platform empowers CSP marketers to impress, excite and animate their customers. A powerful, new customer engagement technology, Evolution is designed to capture customer data from multiple sources, build a 360° profile of customers and integrate with telecoms communication and provisioning channels. This provides Marketing, Retention, and CVM teams with an intuitive user interface in order to manage Real-time, Context-driven decisioning using Machine Learning methods, advanced customer journeys, and gamified loyalty rewards and engagement programmes. All Evolving Systems technology is available on the public cloud for rapid implementation, or can be implemented locally in a client data-centre.

Company type: SME

Industry: Telecommunication Services

Founded: 2018

Company size: 201 - 500

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