Offer summary

Qualifications:

Diploma or Degree in Administration, Sales, Marketing, or a related field., Minimum 1 year experience in sales support, administration, or customer service., Excellent written and verbal communication skills., Proficient with Excel, Google Suite, CRM tools, and other productivity platforms..

Key responsibilities:

Support the sales team with quotes, proposals, contracts, and order processing.

Conduct post-sale follow-ups to confirm satisfaction and resolve any queries.

Maintain and update CRM systems and internal databases.

Serve as a first point of contact for client inquiries and direct them to the right channels.

Job description

This is a remote position.

We’re looking for a highly organised and proactive Sales Support / Customer Service Representative to provide essential administrative and operational assistance to a sales function. You’ll play a vital behind-the-scenes role that ensures sales run smoothly, clients feel supported, and the team can focus on closing deals. This role is ideal for someone who thrives on keeping things running efficiently and delivering an excellent customer experience.

Responsibilities:

Support the sales team with quotes, proposals, contracts, and order processing
Conduct post-sale follow-ups to confirm satisfaction and resolve any queries
Maintain and update CRM systems and internal databases
Schedule meetings, prepare documents, and assist with sales reporting
Serve as a first point of contact for client inquiries and direct them to the right channels
Liaise between departments to ensure smooth communication and task flow

Requirements

Diploma or Degree in Administration, Sales, Marketing, or a related field
Minimum 1 year experience in sales support, administration, or customer service
Working Hours: Eastern Time (EST, UTC-5): 4:00 PM – 12:00 AM SAST or Central Time (CST, UTC-6): 5:00 PM – 1:00 AM SAST
Excellent written and verbal communication skills
Detail-oriented with strong organisational and time management abilities
Confident with Excel, Google Suite, CRM tools, and other productivity platforms
Fast learner with a can-do, solution-focused mindset
Reliable fibre internet, laptop, and headset