Senior Case Administrator

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Senior Case Administrator (2025-100)

Opportunity Overview

Join the American Arbitration Association-International Centre for Dispute Resolution (AAA-ICDR), recognized among The NonProfit Times' 50 Best Nonprofits to Work For. The Senior Case Administrator role offers a unique opportunity to contribute to our mission of providing fair, efficient dispute resolution services while developing valuable skills in a dynamic, professional environment.

Core Accountabilities

• Provide exceptional client service and support while maintaining AAA-ICDR's high standards of neutrality and integrity
• Process and manage case-related documentation and correspondence with precision and attention to detail
• Serve as a mentor, providing guidance and assistance on case administration rules and procedures
• Assist in developing and conducting training and provide coverage for manager as needed.
• Coordinate with arbitrators, mediators, parties, and counsel to ensure efficient case administration
• Proactively identify case management issues and inform management with proposed solutions
• Maintain accurate case records and data within organizational systems
• Collaborate with team members to meet departmental objectives and deadlines
• Identify process improvements to enhance operational efficiency and service quality
• Represent the AAA-ICDR professionally in all client interactions
  
  

Qualifications For Success

• Bachelor's degree preferred or equivalent combination of education and experience
• 4-6 years of experience in administrative, legal, or customer service environments
• Strong organizational and multitasking skills with the ability to prioritize effectively
• Excellent written and verbal communication skills
• Detail-oriented with a commitment to accuracy and quality
• Proficiency with Microsoft Office Suite and ability to learn proprietary software systems
• Problem-solving skills and a proactive approach to addressing challenges
• Ability to maintain confidentiality and exercise sound judgment
• Collaborative team player with a positive attitude
  
  

Compensation

We offer competitive compensation based on location as well as a quarterly incentive opportunity. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. The salary ranges for this position are:

• Atlanta, GA | Dallas, TX | Fresno, CA - $59,000 - $62,900
• Johnston, RI | Minneapolis, MN - $60,000 - $64,000
• Los Angeles - $65,000 - $69,500
• New York City | San Francisco, CA - $70,000 - $74,000
  
  

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

• Atlanta, GA | Dallas, TX | Fresno, CA - $59,000 - $62,900
• Johnston, RI | Minneapolis, MN - $60,000 - $64,000
• Los Angeles - $65,000 - $69,500
• New York City | San Francisco, CA - $70,000 - $74,000
  
  

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.