Restaurant Hardware and Software Implementation Specialist (Mid-Level)

JOB DESCRIPTION: Restaurant Hardware and Software Implementation Specialist (Mid-Level)

LOCATION: LA and Houston Office

WHO WE ARE:

At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.

WHAT WE ARE LOOKING FOR:

We are seeking a qualified and Mid-Level Restaurant Hardware and Software Implementation Specialist, a proactive and solution-oriented Software Implementation Specialist to join our dynamic team.

KEY RESPONSIBILITIES:

Responsibilities as a Mid-Level Restaurant Hardware and Software Implementation Specialist, you will be responsible for ensuring the successful deployment and integration of our cloud-based technology solutions within restaurant environments. You will work closely with cross-functional teams to develop and implement effective installation and training processes, focusing on both mobile and web-based applications.

KEY RESPONSIBILITIES:

• Implement and configure hardware and software systems at client sites, including remote or physical on-site troubleshooting.
• Provide high-quality technical support, both on-site and remotely, for hardware and software issues.
• Collaborate with the customer service team to solve technical issues promptly.
• Train restaurant staff on how to effectively use the software, hardware, and other technology-based systems.
• Develop and maintain technical documentation, including user manuals and guides.
• Stay updated on the latest restaurant technology trends and software upgrades.
• Work closely with the development team to report bugs and suggest improvements.
• Participate in the testing and deployment of new software versions.
• Build customer profiles, gather data, and keep track of interactions throughout the lifecycle of engagement.
• Document customer helpdesk content in the format of How-to Articles, FAQs, Training Guides, Video Tutorials.
• Help build better practices for customer support, hardware installation, and software deployment at customer locations.
• Manage and execute customer support outreach via Live Chat (online bot), Ticketing System, Email correspondences, Phone Calls, On-Site Visits, and any other means of communication brought in for customer support.
  
  

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of experience in technical support roles, preferably in the restaurant or hospitality industry.
• Proficiency in various restaurant technology hardware and software systems.
• Strong problem-solving abilities and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in MS Office, Zoom, Basecamp, and Google Drive.
• Ability to communicate and maintain confidentiality with high-profile personalities in a professional manner.
• Must have reliable transportation.
• Ability to work flexible hours, including evenings and weekends, if required.
• Natural problem solvers who take initiative and have the ambition to become an essential part of our team.
• Candidates with a desire for internal growth and development to provide installation and customer support to our small but growing Houston office team.
• Talented self-starters from any field who are welcomed by eatOS, regardless of past work experience.
• People who contribute to a fun workplace culture with a strong team that always puts their best foot forward, giving 100% to their designated responsibilities.
  
  

A PLUS IF YOU HAVE:

• Experience with Point of Sale (POS) systems, order management systems, and other restaurant-specific technology.
• Familiarity with remote troubleshooting techniques.
• Certification in relevant hardware or software systems.
• Strong customer service orientation and the ability to manage client relationships.
• Ability to work independently and manage multiple tasks simultaneously.
• Start-up experience.
  
  

HOW WE WORK

• Full-time work schedule.
• Work from office (LA and Houston Office)
• Usage of timedoctor (time and task tracking software) is mandatory for all team members; please ensure you're comfortable with this before applying.
• This role is intended for highly skilled individuals only; please do not apply if you do not meet this criterion.
  
  

About EatOS POS Inc.:

eatOS was born in 2017 to help restaurants manage their business and serve customers better. Since inception, it has grown to offer cross segment of products and services that allow restaurants across the country to manage and operate their businesses more efficiently. At the same time, enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way.