About Us
About Foundever®
As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
Job Summary
Our premium account is looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction for one of the most important telecommunications company.
Primary Job Responsibilities
- Receiving calls from clients.
- Answer Incoming Calls customer service Lines.
- Provide a high level of professional and competent service assistance.
- Successfully complete and approve training and quality requirements.
- Suggest products and additional services (sales focus)
Skills/Knowledge/Abilities
- Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
- Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented.
