Offer summary

Qualifications:

5+ years in community management, with 3 years in Web3., Proven experience leading a team of community managers., Exceptional written and verbal communication skills., Strong organizational skills and experience with community management tools..

Key responsibilities:

Develop and execute a community management strategy across various platforms.

Cultivate a welcoming online environment for the Arbitrum community.

Organize engaging online and offline events to drive community growth.

Analyze community sentiment and engagement metrics for improvement.

Job description

About Arbitrum Foundation

The Arbitrum Foundation is dedicated to scaling Ethereum through cutting-edge Layer 2 solutions. Our flagship product, Arbitrum One, an Optimistic Rollup, enables faster, more affordable transactions while maintaining Ethereum’s security and decentralization. We empower developers to build decentralized applications (dApps) that are both scalable and secure, using Arbitrum chains, which offer flexibility in performance and cost. Our mission is to enhance the Ethereum ecosystem and drive the adoption of Web3 technology by delivering high-performance, open-source blockchain solutions. Arbitrum is already the leading Ethereum scaling solution with hundreds of dApps on the platform and over $13bn TVL.

At the Arbitrum Foundation, we value decentralization, innovation, and community. We are committed to shaping the future of decentralized finance and blockchain technology, and we’re looking for passionate individuals to help us build the next generation of the Web.

Your Role

The Arbitrum Foundation is seeking a passionate and strategic Head of Community Management to lead the charge in building a vibrant ecosystem for Arbitrum One, Nova, Orbit and more products coming in the pipeline. As a champion of community engagement, you'll be responsible for crafting an inclusive and dynamic space where developers, users, and enthusiasts can connect, collaborate, and propel the future of Ethereum scaling solutions.

Your Responsibilities

Develop and execute a comprehensive community management strategy across various platforms (Twitter, Discord, etc.)

Cultivate a welcoming and inclusive online environment for the global Arbitrum community

Foster meaningful conversations, address user inquiries, and provide exceptional community support

Organize engaging online and offline events (AMAs, hackathons, meetups) to drive community growth and excitement

Identify and nurture community leaders and influencers

Collaborate with other departments (Marketing, Product) to ensure seamless communication and community alignment

Analyze community sentiment and engagement metrics to identify areas for improvement

Stay up-to-date on emerging trends in community management and online engagement strategies

What You'll Need

5+ years in community management, preferably last 3 years in Web3

Proven experience leading a team of community managers

Deep understanding of Web3 and the developer/user landscape

Exceptional written and verbal communication skills, with the ability to communicate effectively with the community

Experience engaging in the Arbitrum (or Ethereum) community

Excellent communication and interpersonal skills, with a talent for building rapport

Experience in fostering a positive and productive online environment

Strong organizational skills with the ability to prioritize and manage multiple tasks

Experience with community management tools and platforms (Discord, social media listening tools, etc.)

A data-driven approach with the ability to analyze and interpret community metrics

Arbitrum Foundation Perks

The Arbitrum Foundation's benefits program is designed to prioritize the health and well-being of you and your family. Our comprehensive compensation package offers a range of benefits for all full-time employees:

- Remote first global workforce

- Industry-leading healthcare insurance

- Home office set-up allowance

- Wellbeing allowance

- Growth / continuing education allowance

- Flexible time off

- Company-issued laptop

The Arbitrum Foundation is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The Arbitrum Foundation is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.

If you believe you're a strong candidate but don’t meet every requirement listed in the job description, we still encourage you to reach out. We’d love the opportunity to connect and explore how you could be a great fit for the role.

Learn More about The Arbitrum Foundation

Website|Twitter|Telegram|Discord|LinkedIn

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