Offer summary

Qualifications:

High school diploma or equivalent is required., Previous experience in surveillance, CCTV, or security roles is preferred., Ability to work with multiple computer applications and review CCTV footage for extended periods., Strong communication skills and attention to detail are essential..

Key responsibilities:

Monitor surveillance CCTV video alarms and respond appropriately.

Communicate effectively with law enforcement, security personnel, and customers.

Document actions taken in response to alarms accurately.

Ensure security and safety of customers' property while providing professional customer service.

Job description

Job Details

Job Location: A360 Tulsa - Tulsa, OK

Position Type: Full Time

Salary Range: $17.00 - $18.00 Hourly

Job Shift: All

Description

Surveillance Monitoring Agent:

Monitoring surveillance CCTV video alarms and provide customer service with civility, confidentiality, and professionalism, meanwhile ensuring security and safety of our customers with once all resolution, utilizing various software to transmit information and compile reports. Communicating with law enforcement personnel and local security guards to protect the customer’s property.

***WEEKENDS & HOLIDAY REQUIRED**

Desired Skills of a Surveillance Monitoring Agent:

Able to process and review video alarms quickly and accurately
Communicate effectively and efficiently with security, Law enforcement, customers and other departments
Able to handle fast paced environment while providing a high level of attention to detail
Able to understand execute specific site instructions
Handle each alarm with professionalism, demonstrating good judgment and decision- making skills
Provide accurate documentation of all actions taken in reaction to alarm signal

Qualifications

Requirements of a Surveillance Monitoring Agent:

Must be at least 18 years of age
High School diploma or equivalent
Previous experience in surveillance, CCTV, or security role that required you be aware of your surroundings and pay a great attention to detail.
Ability to sit while using computer, reviewing CCTV surveillance footage and phone equipment for extended periods of time.
Deliver world class customer service and build customer satisfaction and loyalty
Must pay attention to detail
Capability to work well under moderate stressful situations
Proficiency to work simultaneously with multiple computer applications and databases
Demonstrate outstanding verbal and written communication skills
Pre-employment testing is required
Must pass background and drug screen process
Bilingual in English/Spanish a plus