IT End User Support III

ANM is looking for an IT End User Support III to join our amazing team.

Who We Are: 

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce. 

Our Benefits:

• Competitive Salary 
• Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability) 
• Paid Time Off 
• 401K Plan 
• Flexible Spending Account 
• Employee Recognition Rewards 
• Career training geared towards professional growth 

Who We Are Looking For: 

IT professional to serve as the technical expert in desktop and local area network support and analysis, ensuring the resolution of all reported issues.

What will you be doing as an IT End User Support III

• Serve as a technical expert or tier 3 support in a help desk. 

• Develop or assist management in the development of systems for all end-user support functions. 
   
   
• Often serve as final point of escalation in response to requests for various hardware, software, peripheral, and networking technical assistance; escalate more complex problems to appropriate IT staff or vendors.
   
   
• Documents, tracks, and monitors the problem to facilitate a timely resolution. Update the global knowledge database for problem resolution. 
   
   
• Ensure the practice of department security standards. 
   
   
• Update daily status reports and shift handover reports if applicable. 
   
   
• Apply diagnostic techniques for problem troubleshooting. 
   
   
• Provide technical guidance and advanced training; may lead or direct lower-level staff. 
   
   
• Keep current with industry standards, evolving technologies, and methodologies. 
   
   
• Assist in the evaluation and selection of operating systems, applications, and peripherals. 
   
   
• Diagnose and resolve complex problems; respond to escalated problems from Tier 2; provide remote problem resolution when possible, and dispatch problems to associated groups throughout the unit supported.

Required education, technical skills, and/or experience: 

• High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems.

• Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Preferred Education and experience

• Associate’s Degree in Computer Science.

• Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.