Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service, preferably in healthcare or telemedicine., Strong communication and interpersonal skills focused on patient-centered care., Excellent problem-solving abilities and familiarity with healthcare regulations..

Key responsibilities:

Deliver exceptional customer support to Italian-speaking clients regarding pharmacy and telemedicine services.

Assist customers with inquiries about prescriptions and telehealth appointments.

Resolve customer complaints and maintain accurate records in the CRM system.

Collaborate with healthcare professionals to ensure a seamless customer experience.

Job description

Patrique Mercier Recruitment PT is excited to offer a great career opportunity for an Italian Speaking Customer Support representative for our Online Pharmacy & Telemedicine Department. Upholding the motto 'With a new dawn comes your Next Job!', we are committed to connecting skilled professionals with impactful roles in the healthcare industry. In this essential position, you will be responsible for providing outstanding support to Italian-speaking customers seeking assistance with their pharmacy needs and telemedicine services. This role is vital in ensuring that clients receive the necessary information and support while navigating health-related services. If you have a passion for customer service and a desire to make a difference in the healthcare sector, we encourage you to apply!

Responsibilities

Deliver exceptional customer support to Italian-speaking clients regarding online pharmacy and telemedicine services.
Assist customers with inquiries about prescriptions, telehealth appointments, and medical advice.
Resolve customer complaints and provide effective solutions to ensure satisfaction.
Maintain accurate records of customer interactions in the CRM system to support service improvement.
Collaborate with healthcare professionals and internal teams to ensure a seamless customer experience.
Stay updated on pharmacy laws, telehealth regulations, and product information to provide compliant assistance.
Engage positively with customers, promoting health awareness and service offerings.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service, particularly in healthcare, pharmacy, or telemedicine settings is preferred.
Strong communication and interpersonal skills, with a focus on patient-centered care.
Excellent problem-solving abilities and a commitment to resolving customer inquiries efficiently.
Familiarity with healthcare regulations and CRM tools is a plus.
Ability to work independently in a remote environment while managing time effectively.
A genuine interest in health and wellness, with a passion for helping others.

Benefits