Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service roles, especially in virtual assistance or administrative services., Strong interpersonal and communication skills focused on customer satisfaction., Problem-solving skills with the ability to manage customer issues effectively..

Key responsibilities:

Provide high-quality customer support to Italian-speaking clients using virtual assistant services.

Assist clients with inquiries, service requests, and account management.

Document customer interactions and maintain accurate records in the CRM system.

Collaborate with the virtual assistant team to relay customer feedback and improve service delivery.

Job description

Patrique Mercier Recruitment PT is excited to present an amazing opportunity for an Italian Speaking Customer Support representative for our Virtual Assistant Department. Living by our motto 'With a new dawn comes your Next Job!', we strive to connect talented individuals with dynamic career options across various sectors. In this role, you will provide vital support to Italian-speaking clients engaged with our virtual assistant services, addressing their inquiries, assisting with service-related issues, and ensuring a seamless experience. This is an excellent chance to enhance your skills in a fast-paced and innovative environment while contributing to the success of our valued clients.

Responsibilities

Provide high-quality customer support to Italian-speaking clients using virtual assistant services.
Assist clients with their inquiries, service requests, and account management.
Effectively resolve complaints and challenges, ensuring a positive customer experience.
Document customer interactions and maintain accurate records in the CRM system.
Collaborate with the virtual assistant team to relay customer feedback and improve service delivery.
Stay informed about the services offered to provide accurate and helpful information to clients.
Encourage a supportive and collaborative atmosphere for clients and team members alike.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service roles, particularly in virtual assistance or administrative services.
Strong interpersonal and communication skills with a focus on customer satisfaction.
Problem-solving skills with the ability to manage customer issues effectively.
Familiarity with virtual assistant tools and CRM systems is preferred.
Ability to work independently in a remote environment while managing time efficiently.
A positive attitude and a drive to help clients succeed in their endeavors.

Benefits