Offer summary

Qualifications:

Fluency in Dutch and English; proficiency in additional languages is a plus., Experience in customer service, particularly in technology or smart devices, is preferred., Strong communication and problem-solving skills are essential., Detail-oriented with excellent organizational capabilities..

Key responsibilities:

Deliver outstanding customer service to Dutch-speaking clients via phone, email, and chat.

Assist customers with inquiries regarding smart home technology products, setup, and troubleshooting.

Document all customer interactions accurately in the CRM system for effective tracking and follow-up.

Collaborate with technical teams to resolve issues and enhance customer satisfaction.

Job description

Patrique Mercier Recruitment is excited to present an opportunity for a Dutch Speaking Customer Service Representative for the Smart Home Technology Department. In this innovative role, you will provide exceptional support to Dutch-speaking customers, helping them navigate their smart home technology products and services. Your enthusiasm for technology and commitment to customer satisfaction will be essential in ensuring a seamless user experience. If you are fluent in Dutch and have a passion for smart home technology, we want to hear from you!

Responsibilities

Deliver outstanding customer service to Dutch-speaking clients via phone, email, and chat.
Assist customers with inquiries regarding smart home technology products, setup, and troubleshooting.
Provide clear and comprehensive information to help customers maximize their experience with products.
Document all customer interactions accurately in the CRM system for effective tracking and follow-up.
Collaborate with technical teams to resolve issues and enhance customer satisfaction.
Stay informed about new smart home technologies and industry trends to deliver knowledgeable support.

Requirements

Fluency in Dutch and English; proficiency in additional languages is a plus.
Experience in customer service, particularly in technology or smart devices, is preferred.
Strong communication and problem-solving skills.
Detail-oriented with excellent organizational capabilities.
Comfortable using CRM systems and proficient with basic computer applications.
Able to work independently and collaboratively in a dynamic team environment.

Benefits