Offer summary

Qualifications:

Fluency in Dutch and English; additional languages are a plus., Experience in customer support, particularly in gaming or esports., Excellent communication and interpersonal skills., Strong problem-solving abilities and a passion for customer satisfaction..

Key responsibilities:

Provide outstanding customer support to Dutch-speaking clients via phone, email, and chat.

Assist customers with inquiries related to gaming products and account management.

Resolve complaints and troubleshooting requests promptly to ensure customer satisfaction.

Document all customer interactions accurately in the CRM system.

Job description

Patrique Mercier Recruitment is thrilled to announce an opening for a Dutch Speaking Customer Support Representative within the Gaming & Esports Department. In this vibrant role, you will engage with Dutch-speaking customers, providing them with exceptional support and assistance related to gaming products and services. Your knowledge and passion for gaming will be key in delivering a memorable experience to our clients. If you are enthusiastic about the gaming community and have a knack for customer service, we would love to hear from you!

Responsibilities

Provide outstanding customer support to Dutch-speaking clients via phone, email, and chat.
Assist customers with inquiries related to gaming products, account management, and support issues.
Resolve complaints and troubleshooting requests promptly to ensure customer satisfaction.
Document all customer interactions accurately in the CRM system.
Work collaboratively with internal teams to provide effective solutions and improvements to service.
Stay updated on gaming trends, product releases, and esports events to provide informed assistance.

Requirements

Fluency in Dutch and English; knowledge of additional languages is a plus.
Experience in customer support, especially within the gaming or esports industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a passion for customer satisfaction.
Familiarity with CRM systems and proficiency in standard office software.
A genuine interest in gaming and esports culture.

Benefits