Position: Team Lead Customer Service (BPO)
Number of hours: 40 Hrs/week
Schedule: TBD
Job Summary:
We are seeking a motivated and experienced Team Lead Customer Service to oversee and guide a team of customer service representatives in a fast-paced BPO environment. The ideal candidate will ensure high-quality service delivery, team performance optimization, and client satisfaction. This role requires strong leadership, problem-solving, and communication skills.
Key Responsibilities:
Qualifications:
Preferred Skills:
Talent Shore
Bright Horizons
Engaged HR Inc.
Atera
Fuller Theological Seminary