Senior IT Project Manager

Senior IT Project Manager

Senior IT Project Manager

Department: Information Technology

Location:  Expo Pkwy (EXPO)

Reports to: CIO

Status: Full-Time

FLSA: Exempt

Pay rate:  $122,300 - $158,990/yr
EEO-1:  Professional

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

Provides support for the CIO by delivering master-level administrative, clerical, project, and IT management. We are seeking a highly skilled and experienced Senior IT Project Manager with a strong background in Information Technology and healthcare to lead and manage complex IT projects from initiation to completion. The ideal candidate will have proven experience in handling diverse IT projects, ensuring their successful delivery within scope, time, and budget constraints. The Senior IT Project Manager will work closely with cross-functional teams, stakeholders, and clients to ensure seamless execution and delivery of high-quality IT solutions. The Senior IT Project Manager will manage the scope, plan, oversee, and document all aspects of multiple concurrent projects with varying degrees of complexity within the organization.

This role regularly consults with upper management to ensure the scope and direction of each project is on schedule, collaborating across the organization for support. The Senior IT Project Manager will work closely with project champions and owners to achieve successful project execution and assist with resource management of cross-functional teams.

If you are passionate about healthcare technology and possess a proven track record in managing complex projects, we invite you to apply and contribute to our mission of enhancing healthcare outcomes.

Required Qualifications

• Bachelor’s or equivalent relevant combination of education and experience.
• Project Management Professional (PMP) Certification.
• Must have proven experience in handling diverse IT projects, ensuring their successful delivery within scope, time, and budget constraints
• Certification in agile, scrum, waterfall, lean, or other methodologies.
• Minimum 5 years of experience in complex project management, preferably in healthcare and in an IT setting
• Strong knowledge of healthcare industry standards, regulations, and best practices.
• Excellent communication, leadership, and problem-solving skills.
• Proven ability to manage cross-functional teams and deliver projects on time and within budget.
• Proficiency in Smartsheet, Microsoft Project, or a similar system preferred.
• Strong analytical, problem-solving, and analytical thinking skills.
• Strong potential for self-direction/self-management skills with the ability to work independently.
• Strong project reporting skills, with a focus on interdepartmental communication.
• Professional level written, verbal and interpersonal communication skills.
• Efficient time management skills, with the ability to meet deadlines and organizational needs.
• Comfortable in a fast-paced environment with multiple tasks and projects.
• Commitment and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• May travel as needed.

Essential Responsibilities

• Develop comprehensive project plans, outlining project tasks, timelines, and resource requirements.
• Track the progress of projects and ensure all milestones and timelines are met, quickly identifying and escalating any risks to meeting these milestones and timelines.
• Lead project teams in the successful implementation of IT solutions, ensuring adherence to best practices and industry standards.
• Assist in establishing and maintaining organizational project management methodology and procedures.
• Consult with upper management to ensure the scope and direction of each project is on schedule, collaborating across the organization for support. Collaborate closely with internal teams and third-party vendors to gather project requirements and expectations.
• Work closely with project champions and owners to achieve successful project execution and assist with resource management of cross-functional teams.
• Partner with cross-functional teams, stakeholders, and clients to ensure seamless execution and delivery of high-quality IT solutions.
• Lead scope and requirements gathering sessions for assigned projects.
• Maintain strong relationships with stakeholders, ensuring clear communication and alignment of project goals.  
• Collaborate and negotiate with project stakeholders on project management strategy, timeframes, and specific outcomes to be achieved.
• Identify relevant stakeholders and build communication strategies to ensure project deliverables are on time, within budget, and meet desired outcome metrics.
• Provide coordination among multiple parties (vendors, internal staff, and external partners) to bring alignment and shared understanding of project scope, timelines, milestones, and expectations.
• Provide guidance and support to technical teams, addressing challenges and ensuring the successful integration and customization of EHR and SharePoint solutions. 
• Identify, escalate, and mitigate project risks and issues, communicate project status, and negotiate changes in project scope, resources, or timeline to ensure that the project stakeholders are satisfied with project results. Develop mitigation strategies to address risks and issues promptly.
• Employ change management strategies and tactics.
• Proactively monitor project progress, identifying and resolving deviations from the project plan.
• Ensure the delivered solutions meet quality standards and stakeholder expectations.
• Work closely with project stakeholders and other stakeholders to ensure that projects and project tactics align with WellSpace Health’s strategic goals.
• Maintain detailed project documentation, including project plans, status reports, and meeting minutes.
• Provide regular updates to stakeholders, summarizing project progress, challenges, and resolutions.
• Develop, maintain, and revise all project materials.
• Collaborate on process improvements within the team and participate in process improvement efforts.
• Participate in organizational strategic planning and alignment with resulting goals and tactics.
• Will manage the scope, plan, oversee, and document all aspects of multiple concurrent projects with varying degrees of complexity within the organization.
• Other duties as assigned.

Benefits

The successful candidate will receive a regionally competitive salary, above-average health benefits at reduced costs, company-paid life insurance & and long-term disability insurance, an additional voluntary retirement plan with company match, and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company-paid malpractice insurance for all providers
• Professional development hours offered annually
• 401K Matching

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach.  The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   The employee must also possess hearing and speech to communicate in person and over the phone.  The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.  The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principles of equal employment.  We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.  It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.  WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

                                                               WellSpace Health is an Equal Opportunity Employer

Qualifications