German Speaking Customer Service for Eco-Friendly Products Department

Patrique Mercier Recruitment PT is excited to announce an exceptional opportunity for a German Speaking Customer Service Representative in our Eco-Friendly Products Department. In this pivotal role, you will engage with customers who are passionate about sustainability and environmentally friendly products. Your primary responsibility will be to assist German-speaking customers with their inquiries, provide product information, and address any concerns, all while promoting our commitment to eco-friendly practices. If you are enthusiastic about contributing to a greener future and delivering outstanding customer service, we want to hear from you!

Key Responsibilities

• Provide exceptional customer service in German, responding to inquiries related to eco-friendly products and sustainable practices.
• Assist customers with product selection, order processing, and address any post-purchase inquiries to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system, ensuring a seamless flow of information.
• Collaborate with the Eco-Friendly Products team to stay informed about new products, promotions, and sustainability initiatives.
• Engage in proactive outreach to customers, following up on inquiries and providing relevant information to enhance their experience.
• Stay updated on industry trends and eco-friendly practices to better assist customers and promote our initiatives.
• Participate in training sessions to continuously improve your knowledge and customer service skills.

Requirements

• Fluency in German and strong English communication skills, both written and spoken, are essential.
• Experience in customer service, particularly in the eco-friendly or retail sector, is highly advantageous.
• Strong problem-solving skills with the ability to provide solutions promptly.
• Excellent communication and interpersonal skills, with a genuine passion for customer care.
• Ability to manage multiple tasks efficiently and effectively in a remote work environment.
• Attention to detail and strong organizational skills for maintaining accurate customer records.
• A commitment to sustainability and an interest in eco-friendly products is a significant plus.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors