Offer summary

Qualifications:

High school diploma is mandatory., 2-3 years of experience in procurement or customer service in an industrial setting., Strong computer skills, especially in Word and Excel., Excellent problem-solving, organizational, and communication skills..

Key responsibilities:

Handle customer requests through multiple channels from quote to order.

Provide answers about products, pricing, and availability.

Manage orders, track back-orders, and suggest alternatives.

Resolve issues related to delivery, inventory, and invoicing, including processing returns and replacements.

Job description

Job Details

Job Location: US Tool Office Burlington ON - Burlington, ON

Salary Range: Undisclosed

Job Shift: Day

Description

Customer Service Representative

Burlington, Canada

Who We Are:

You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.

About This Opportunity

We are looking for someone who is committed to all-inclusive customer support. Our team members are dynamic, energetic, and enthusiastic problem-solvers, who strive to provide superior customer service.

Summary of Responsibilities

Action customer requests received through multiple channels, from quote to order
Provide knowledgeable answers to questions about products, pricing and availability
Order Management: review and track back-orders with inventory planners and warehouse staff and offer alternatives where applicable
Resolve issues with delivery, inventory and invoicing – process returns and replacement orders as necessary
Become a product expert in order to understand each customer's needs to provide effective and meaningful solutions
Build sustainable trust-based relationships to guarantee a best-in-class experience for the customer

Skills and Qualifications

2-3 years previous procurement and/or customer service experience in an industrial environment is preferred
Exhibit a strong ability to adapt to changing workload priorities
Strong attention to detail and ability to prioritize and plan work
Strong problem solving/troubleshooting skills
Excellent initiative and organizational skills
Strong computer skills: Word and Excel
Ability to work independently and as part of a team

What do we offer?

Good benefit package including RRSP
Paid holiday and paid time off accrual
Weekly Pay
A work-hard play-hard environment
Personal and professional growth

Education

High school – Mandatory

Equal Opportunity Employer M/F/Disability/Protected Vet
For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.