L3 Support on Transaction Monitor

Our AFC (Anti-Financial Crime) team is responsible for protecting Deutsche Bank from financial and reputational losses incurred by financial crimes by assessing, controlling and mitigating risks. Risk types related to Anti-Financial Crime are consolidated in a comprehensive and effective risk management framework that covers Anti-Money-Laundering, Sanctions & Embargoes, Anti-Bribery & Corruption as well as Anti-Fraud & Investigations.

Responsibilities

• Ensure all the BAU support queries from business are handled on priority and within agreed service level agreement (SLA) and ensure all application stability issues are well taken care off;
• Take responsibility for your own engineering delivery to drive a reduction in technical debt across the production environment with development and infrastructure teams;
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues;
• Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. SDLC – we use this quite extensively and ITIL terms are quite used;
• Update KB Articles and Application Runbooks;
• Speak Up if you think something can be improved;
• Collaboration with all the other areas (e.g. BA, QA, RM, SM & PO) – we find it very important for automation;
• Identify & communicate risks associated with major changes into Production;

Skills

• Experience applying technical solutions to improve the stability of production environments;
• Understanding and working knowledge of the ITIL Service management framework (incident, problem, change management). ServiceNow is a plus;
• Extensive working experience in providing L2/L3 support (preferably in a banking environment) on mission-critical (99.9% uptime) applications;
• Knowledge of operating infrastructure on any public cloud as a Site Reliability Engineering (SRE)/DevOps; experience on Google Cloud Platform is a plus;
• Working experience of Unix/Linux, Control-M, Tomcat, Weblogic, Oracle Databases, MS SQL, GCP, Openshift, Artifactory, Github, Bitbucket, Jira;
• Analytical mindset, problem solver;
• Ability to work in virtual teams;

Well-being & Benefits

Emotionally and mentally balanced: we support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health

• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness.
• A professional, passionate, and fun workplace with flexible Work from Home options.
• A modern office with fun and relaxing areas to boost creativity.
• Continuous learning culture with coaching and support from team experts.

Physically thriving we support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive

• Private healthcare and life insurance with premium benefits for you and discounts for your loved ones.

Socially connected: we strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and wellbeing.

• Kids@TheOffice - support for unexpected events requiring you to care for your kids during work hours.
• Enjoy retailer discounts, cultural and CSR activities, employee sport clubs, workshops, and more.

Financially secure: we support you to meet personal financial goals during your active career and for the future

• Competitive income, performance-based promotions, and a sense of purpose.
• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.