Senior Software Engineer, AI

ABOUT THE ROLE

We are seeking a Senior Software Engineer specializing in AI Agents and Agent Platforms to join our team in building a scalable, extensible Agent Platform and developing impactful AI agents leveraging this platform.

This is a hands-on engineering role focused on solving complex technical challenges at the intersection of AI, platform engineering, and product development.

Key Responsibilities

• Implement and evolve core components of the AI Agent Platform, including orchestration layers, agent runtime, knowledge integration, tool/skill management, and guardrails
• Develop APIs, SDKs, and developer tools that enable users to build and manage AI agents
• Integrate AI services such as LLMs, retrieval-augmented generation (RAG), embeddings, and function-calling APIs into the platform
• Prototype and productionize AI agents for various business use cases
• Collaborate closely with other engineers, product managers, AI/ML specialists, and designers
• Write clean, maintainable, well-documented code with a focus on scalability and extensibility

ABOUT THE TEAM

The Agent Experience Platform team at VTEX is building the foundation for the future of AI-powered commerce interactions.

We are responsible for designing and developing the platform that empowers developers, product teams, and business users to create, manage, and scale AI agents that interact intelligently with customers, employees, and systems.

Our mission is to provide a scalable, extensible, and safe platform for AI agents—enabling businesses to deploy agents that can access knowledge, call APIs, orchestrate workflows, and deliver personalized, conversational experiences across channels.

We work at the intersection of:

• AI/ML engineering (large language models, retrieval-augmented generation, embeddings)
• Platform engineering (API design, orchestration systems, developer tools, observability)
• Agentic AI systems (multi-agent orchestration, tool integration, function-calling)

WHO YOU ARE

As a Senior Software Engineer on the Agent Experience Platform team at VTEX, you are more than a builder—you are a problem solver, a collaborator, and a continuous learner.

You are someone who:

• Takes ownership of the work you do. You care deeply about delivering high-quality solutions, and you’re comfortable being accountable for outcomes—not just tasks.
• Thinks holistically about systems. You connect the dots between product goals, technical architecture, and user experience, and you proactively ask how what we’re building fits into the bigger picture.
• Is curious and adaptable. You’re excited to learn new technologies, challenge assumptions, and evolve how we work as the platform grows.
• Communicates clearly and thoughtfully. You know how to explain technical tradeoffs to non-technical stakeholders, give constructive feedback to peers, and document decisions for long-term clarity.
• Collaborates with empathy. You work well across disciplines—whether with product managers, designers, AI/ML specialists, or fellow engineers—and value diverse perspectives in solving complex problems.
• Balances pragmatism with ambition. You know when to prioritize speed, and when to invest in scalability, reliability, or extensibility. You can navigate tradeoffs with maturity.
• Is product-minded. You’re not just writing code—you’re thinking about the people using what we build, and how to make their experience better.
• Is self-directed yet team-oriented. You’re able to drive your work forward independently while staying aligned with team priorities and goals.
• Values continuous improvement. You’re open to feedback, actively seek ways to grow, and help create a culture of learning within the team.
  
  

Ultimately, you are someone who takes pride in building platforms that empower others—whether that’s developers creating agents, or users interacting with AI-powered experiences—and you’re excited to be part of shaping the future of AI-powered commerce at VTEX.

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About VTEX

BENEFITS

• Annual profit-sharing program and equity eligibility;
• Health, dental, and life insurance with national coverage provided by VTEX;
• Annual budget for professional development in Tech;
• Language development incentive program (English, Spanish, Portuguese);
• Flexible meal allowance;
• Extended parental leaves;
• Child-care assistance;
• Flexible work schedule and remote-first culture;
• Financial assistance to build your work-from-home setup;
• Wellness program;
• Free shipping on 1000+ VTEX stores