Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service roles, preferably in logistics and shipping., Excellent communication and interpersonal skills focused on customer satisfaction., Strong problem-solving skills and ability to handle high-pressure situations..

Key responsibilities:

Provide outstanding customer support to German-speaking clients regarding logistics and shipping inquiries.

Assist customers with information on shipping schedules, tracking, and documentation procedures.

Resolve customer issues and complaints effectively to ensure high customer satisfaction.

Collaborate with logistics and shipping teams for timely resolution of customer inquiries.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Support representative for our Logistics & Shipping Department. Embracing our commitment that 'With a new dawn comes your Next Job!', we facilitate connections between talented individuals and leading companies across various sectors. In this dynamic role, you will provide exceptional support to German-speaking clients in the logistics and shipping area, ensuring that inquiries are addressed promptly and efficiently. If you have a passion for customer service and logistics, and you thrive in a fast-paced environment, we would love to hear from you!

Responsibilities

Offer outstanding customer support to German-speaking clients regarding logistics and shipping inquiries.
Assist customers with information on shipping schedules, tracking, and documentation procedures.
Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
Maintain accurate records of customer interactions and provide feedback for service enhancements.
Collaborate closely with logistics and shipping teams to ensure timely resolution of customer inquiries.
Keep updated on shipping regulations and company policies to provide accurate guidance to clients.
Encourage customer engagement through proactive communication and dedicated support.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service roles, preferably within the logistics and shipping industry.
Excellent communication and interpersonal skills with a focus on customer satisfaction.
Strong problem-solving skills and the ability to handle high-pressure situations.
Familiarity with logistics software and customer support tools is a plus.
Ability to work independently and collaboratively within a remote team.
A proactive attitude towards improving customer experiences and service delivery.

Benefits