Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Proven experience in customer service, preferably in healthcare or pharmacy sectors., Strong communication skills with an emphasis on empathy and customer understanding., Excellent problem-solving abilities and capability to handle sensitive situations..

Key responsibilities:

Provide exceptional customer support to Italian-speaking clients in the Online Pharmacy & Telemedicine Department.

Assist customers with inquiries regarding prescription medications and telemedicine services.

Efficiently resolve customer complaints and document interactions accurately.

Collaborate with healthcare professionals to ensure a seamless customer experience.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Support representative supporting the Online Pharmacy & Telemedicine Department. Our motto, 'With a new dawn comes your Next Job!', reflects our commitment to connecting talented individuals with fulfilling career prospects in various industries. In this role, you will assist Italian-speaking customers who seek information and support regarding pharmaceuticals and telemedicine services, ensuring their inquiries are addressed and needs are met. If you are passionate about healthcare and customer service, this role will allow you to contribute to the well-being of others while furthering your career in a dynamic environment.

Responsibilities

Provide exceptional customer support to Italian-speaking clients in the Online Pharmacy & Telemedicine Department.
Assist customers with inquiries regarding prescription medications, telemedicine services, and account management.
Efficiently resolve customer complaints and provide solutions in a timely manner.
Document customer interactions and feedback accurately to support service improvement.
Collaborate with healthcare professionals and other departments to ensure a seamless customer experience.
Stay updated on pharmacy products, telemedicine services, and industry regulations to provide accurate information.
Encourage customer engagement and high standards of service while navigating sensitive health-related inquiries.

Requirements

Fluency in Italian and English, both written and spoken.
Proven experience in customer service, preferably in the healthcare or pharmacy sectors.
Strong communication skills with an emphasis on empathy and customer understanding.
Excellent problem-solving abilities and the capability to handle sensitive situations with care.
Familiarity with customer support software and telemedicine platforms is a plus.
Ability to work independently in a fast-paced remote environment.
A genuine interest in healthcare and a passion for helping customers improve their well-being.

Benefits