Italian Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for an Italian Speaking Customer Service Representative for the Online Learning & EdTech Department. This role is designed for individuals passionate about education and technology, who want to help learners navigate an innovative online platform. As a representative, you will assist Italian-speaking customers with inquiries related to online courses, technical support, and educational resources, ensuring an engaging and positive customer experience. If you excel in communication and are eager to make a difference in the world of online education, we encourage you to apply!

Key Responsibilities

• Provide exceptional customer support in Italian, addressing inquiries related to online learning products, course materials, and account assistance.
• Resolve customer issues and technical difficulties efficiently, ensuring a high level of satisfaction among users.
• Document customer interactions and maintain accurate records within the CRM system for tracking purposes.
• Collaborate with the EdTech team to provide feedback on user experiences and contribute to service improvements.
• Stay informed about current courses, platform updates, and educational trends to assist customers effectively.
• Engage with customers proactively to enhance their learning experience and encourage continued use of the platform.
• Participate in training sessions to develop product knowledge and enhance customer service skills.

Requirements

• Fluency in Italian and strong English communication skills, both written and spoken.
• Experience in customer service, particularly in the education or technology sectors, is highly preferred.
• Strong problem-solving capabilities with a focus on providing effective solutions to customer challenges.
• Excellent verbal and written communication skills, facilitating positive customer interaction.
• Ability to manage multiple inquiries and work efficiently in a remote environment.
• Attention to detail and organizational skills for maintaining thorough customer records.
• A genuine passion for education and online learning, with a willingness to assist learners with enthusiasm.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors