Spanish Speaking Customer Service for Digital Marketing & SEO Solutions Departme

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in Spanish and strong communication skills in English, both written and spoken., Experience in customer service, preferably in digital marketing, SEO, or technology-related fields., Excellent problem-solving skills and a customer-focused mindset., Strong verbal and written communication skills with the ability to build rapport with clients..

Key responsibilities:

  • Provide outstanding customer support in Spanish to clients inquiring about digital marketing and SEO services.
  • Assist customers with account-related questions, technical support, and service requests, ensuring satisfaction at all stages.
  • Document all customer interactions accurately and maintain updated records in the CRM system.
  • Collaborate with the marketing and technical teams to resolve more complex customer issues effectively.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
See all jobs

Job description

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative within our Digital Marketing & SEO Solutions Department. This remote role is perfect for individuals who are passionate about digital marketing and enjoy interacting with clients to provide exceptional service. As a representative, you will assist Spanish-speaking customers with inquiries about digital marketing strategies, SEO solutions, and service support while helping them achieve their business goals. If you are looking to join a dynamic team where you can make a meaningful impact, we would love to hear from you!


Key Responsibilities
  • Provide outstanding customer support in Spanish to clients inquiring about digital marketing and SEO services.
  • Assist customers with account-related questions, technical support, and service requests, ensuring satisfaction at all stages.
  • Document all customer interactions accurately and maintain updated records in the CRM system.
  • Collaborate with the marketing and technical teams to resolve more complex customer issues effectively.
  • Stay updated on the latest trends in digital marketing and SEO to provide relevant information to clients.
  • Engage proactively with clients to ensure their needs are met and identify opportunities for additional service offerings.
  • Participate in training sessions to enhance your knowledge of digital marketing concepts and customer service skills.

Requirements

  • Fluency in Spanish and strong communication skills in English, both written and spoken, are essential.
  • Experience in customer service, preferably in digital marketing, SEO, or technology-related fields, is highly advantageous.
  • Excellent problem-solving skills and a customer-focused mindset.
  • Strong verbal and written communication skills, with the ability to build rapport with clients.
  • Ability to multitask and prioritize effectively in a remote work environment.
  • Attention to detail and organizational skills for maintaining comprehensive records of customer interactions.
  • A genuine passion for digital marketing and a willingness to learn and adapt in a fast-paced environment.

Benefits

    • Performance bonus.
    • Transportation bonus.
    • Private health care benefits
    • 2 additional salaries per year.
    • Fully paid training by certified instructors

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
SpanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Multitasking
  • Organizational Skills
  • Detail Oriented

Digital Marketing Manager Related jobs