Spanish Speaking Customer Service for Digital Marketing & SEO Solutions Departme

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative within our Digital Marketing & SEO Solutions Department. This remote role is perfect for individuals who are passionate about digital marketing and enjoy interacting with clients to provide exceptional service. As a representative, you will assist Spanish-speaking customers with inquiries about digital marketing strategies, SEO solutions, and service support while helping them achieve their business goals. If you are looking to join a dynamic team where you can make a meaningful impact, we would love to hear from you!

Key Responsibilities

• Provide outstanding customer support in Spanish to clients inquiring about digital marketing and SEO services.
• Assist customers with account-related questions, technical support, and service requests, ensuring satisfaction at all stages.
• Document all customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with the marketing and technical teams to resolve more complex customer issues effectively.
• Stay updated on the latest trends in digital marketing and SEO to provide relevant information to clients.
• Engage proactively with clients to ensure their needs are met and identify opportunities for additional service offerings.
• Participate in training sessions to enhance your knowledge of digital marketing concepts and customer service skills.

Requirements

• Fluency in Spanish and strong communication skills in English, both written and spoken, are essential.
• Experience in customer service, preferably in digital marketing, SEO, or technology-related fields, is highly advantageous.
• Excellent problem-solving skills and a customer-focused mindset.
• Strong verbal and written communication skills, with the ability to build rapport with clients.
• Ability to multitask and prioritize effectively in a remote work environment.
• Attention to detail and organizational skills for maintaining comprehensive records of customer interactions.
• A genuine passion for digital marketing and a willingness to learn and adapt in a fast-paced environment.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors