Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service or support roles, especially in subscription-based services., Strong communication and interpersonal skills focused on customer experience., Problem-solving abilities and familiarity with support software and CRM systems..

Key responsibilities:

Provide exceptional customer support to Italian-speaking clients regarding subscription-based services.

Assist customers with inquiries about their accounts, billing, and service features.

Effectively resolve customer issues and complaints, ensuring high levels of satisfaction.

Collaborate with cross-functional teams to enhance service offerings and product knowledge.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Customer Support representative within the Subscription-Based Services Department. Guided by our ethos 'With a new dawn comes your Next Job!', we specialize in connecting skilled professionals with rewarding careers across various sectors, including technology, entertainment, and customer service. In this role, you will be responsible for providing top-notch support to Italian-speaking customers, assisting them with their subscription inquiries, account management, and ensuring a seamless onboarding experience. If you are passionate about customer service and enjoy working in a dynamic and friendly environment, we would love to hear from you!

Responsibilities

Provide exceptional customer support to Italian-speaking clients regarding subscription-based services.
Assist customers with inquiries about their accounts, billing, and service features.
Effectively resolve customer issues and complaints, ensuring high levels of satisfaction.
Document customer interactions accurately and contribute to continuous improvement processes.
Collaborate with cross-functional teams to enhance service offerings and product knowledge.
Stay updated on company products and subscription services to provide accurate information.
Encourage customer retention by promoting new features and supporting product engagement.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service or support roles, particularly in subscription-based services is preferred.
Strong communication and interpersonal skills with a focus on customer experience.
Problem-solving abilities and the capacity to handle customer inquiries efficiently.
Familiarity with support software and CRM systems is advantageous.
Ability to work independently in a remote setting and manage multiple tasks.
A proactive attitude toward helping customers and a commitment to service excellence.

Benefits