Who We Are
- Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands including Bank of America, GlaxoSmithKline, Unilever, Pfizer, HBOMax, Volvo, Ford, FedEx, Midea, Sony, and IBM among others. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the Americas, Europe and Asia Pacific.
Position Overview
- The Director, Sales & Revenue Operations will lead and execute revenue operations strategy across Harte Hanks’ Customer Care, Sales Services, and Marketing Services businesses. This role is both strategic and hands-on—focused on enabling revenue growth through cross-functional alignment, performance analytics, inside sales leadership, and scalable operational processes.
Key Responsibilities
Revenue Strategy & Planning
- Partner with business leaders to support annual planning including revenue forecasting, territory design, and compensation modeling.
- Collaborate on pricing and bundling initiatives that maximize revenue and support GTM success.
- Identify and support growth opportunities across key business units with data-driven insights and planning support.
Inside Sales & Sales Operations
- Lead and manage the Inside Sales team, including pipeline development, lead conversion, and team performance.
- Establish scalable sales processes including lead routing, qualification criteria (e.g., MEDDPICC), and CRM pipeline stages.
- Monitor sales performance metrics, optimize sales motions, and ensure goal alignment with Sales Services and Marketing Services teams.
Enablement & Process Optimization
- Partner with Marketing and Customer Care to align on lead management processes, MQL/SQL definitions, and campaign performance tracking.
- Design and deliver enablement programs to improve seller effectiveness, onboarding, and sales-stage progression.
- Streamline the end-to-end revenue cycle by identifying operational bottlenecks and implementing solutions.
Technology, Data & Insights
- Own the sales and marketing tech stack strategy (CRM, marketing automation, analytics platforms), ensuring system effectiveness and integration.
- Develop and maintain reporting and dashboards to provide visibility into revenue performance, pipeline health, and team productivity.
- Deliver regular business reviews and actionable insights to leadership.
Cross-Functional Collaboration
- Align with Marketing, Finance, and Operations teams to ensure a cohesive GTM motion and accurate forecasting.
- Act as a key stakeholder on initiatives related to revenue generation, reporting, and customer acquisition.
Requirements
- 5–8 years in Sales, Revenue Operations, or related business operations roles
- 2+ years in a quota-carrying or Inside Sales leadership role
- Experience managing and enabling sales teams, with a strong grasp of sales funnel management and forecasting methodologies
- Proficient in Salesforce and familiar with tools like HubSpot, Outreach, or other enablement platforms
- Strong analytical skills, project management capabilities, and stakeholder communication
- Proven ability to influence cross-functional teams and drive change in a matrixed environment
What We Offer
- Remote position (travel up to 25%)
- Competitive salary and performance-based bonus
- Full benefits package including medical, dental, vision, 401K with company match, and tuition reimbursement
- Leadership opportunity in a global company with 100+ years of innovation
- Dynamic, flexible work environment with a growth-oriented culture
Equal Opportunity Employer/M/F/H/V
