Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Previous experience in customer service, especially in subscription-based models., Excellent communication and interpersonal skills focused on customer satisfaction., Strong problem-solving abilities and familiarity with CRM systems..

Key responsibilities:

Provide high-quality support to Dutch-speaking customers regarding subscription services.

Assist with inquiries related to accounts, billing, and service features.

Resolve customer issues and document interactions in the CRM system.

Collaborate with other departments to enhance service delivery and gather customer feedback.

Job description

Patrique Mercier Recruitment PT is excited to offer an exceptional opportunity for a Dutch Speaking Customer Support representative for our Subscription-Based Services Department. Guided by our commitment to 'With a new dawn comes your Next Job!', we are focused on connecting talented individuals with rewarding opportunities in a variety of sectors, including subscription services, e-commerce, and customer service. In this vital role, you will provide support to Dutch-speaking customers, assisting them with inquiries related to their subscriptions, account management, and service features. Your expertise in customer relations will significantly contribute to enhancing customer satisfaction and loyalty. If you are driven to deliver exceptional support and thrive in a dynamic environment, we encourage you to apply!

Responsibilities

Offer high-quality support to Dutch-speaking customers regarding subscription-based services.
Assist customers with inquiries related to their accounts, billing, and service features.
Resolve customer issues and complaints promptly and effectively.
Document customer interactions in the CRM system, ensuring accuracy and thoroughness.
Collaborate with other departments to enhance service delivery and customer satisfaction.
Stay up to date with product offerings and changes to provide informed assistance.
Gather customer feedback to identify areas for improvement and help inform future service enhancements.

Requirements

Fluency in Dutch and English, both written and spoken.
Previous experience in customer service, particularly in subscription-based models or digital services.
Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
Strong problem-solving abilities with the ability to manage customer complaints professionally.
Familiarity with customer support tools and CRM systems is advantageous.
Ability to work autonomously in a remote environment while staying organized and productive.
A passion for helping customers and a dedication to service excellence.

Benefits