Offer summary

Qualifications:

Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field., At least 3 years of experience in Technical Account Management, Sales Engineering, or Support Engineering in the B2B enterprise Software/SaaS/payments industry., Proficient in HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL., Strong communication skills to present technical concepts to diverse audiences..

Key responsibilities:

Act as an expert in SHIELD’s solutions and a trusted advisor to clients.

Maintain and strengthen client relationships while supporting implementation of solutions.

Collaborate with the Sales Team to present SHIELD’s products to prospects.

Prepare and deliver product demonstrations highlighting key values of SHIELD’s solutions.

Job description

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Presales Engineer, you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD’s solutions. You will work closely with the team to provide high quality service and support, such as technical consultation and quick troubleshooting.

Partner with the Sales Team to introduce SHIELD’s products and solutions to prospects
Develop an understanding of the prospect’s needs and design high-quality presentations that meet their requirements
Author comprehensive business and technical collateral
Provide support to the Partner ecosystems in creating a best fit solution for prospects / customers
Prepare and deliver product demonstrations emphasizing on the key values of SHIELD’s solution to prospects
Understand the technical environment, technology landscape, business requirements and evaluation scope
Be the trusted tech advisor for customers, partners and other teams

Requirements

Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience

Required profile