FILE SETUP

*THIS IS A REMOTE POSITION IN ARIZONA

*PAY IS BASED ON EXPERIENCE. BASE PAY PLUS BONUSES

Summary: The LOA/Processor is responsible for dual responsibilities such as, preparing loan submissions receive from Loan Officers for Underwriting with APM or other lending institutions affiliated with APM; submitting, tracking and following upon all documentation required to close loans. The LOA/Processor is also responsible for providing direct support to the Loan Officer by performing task such as, loan file set up, communicating loan status and other administrative and clerical duties assigned.

Essential Duties & Responsibilities:

• Provide industry leading customer service to clients via phone, email, etc.
• Data entry into Encompass, MS Outlook, Excel and Word.
• Loan file set up: order 4506-T, order Social Security verification, order VOEs, pull lDP/GSA, pull MERs info, pull USPS verification, verify approved status of title/escrow, pull FHA case number if applicable.
• Loan pricing
• Request, prepare/review disclosures
• Sort loan related documents into appropriate fields in Encompass
• Review, follow up and track (contacting borrowers, title companies, real estate offices, appraisers, lenders, etc.) documentation required for loan processing throughout the process. Follow up and work with Loan Officer/Borrower through funding on any items needed to close loans.
• Assist Loan Officers with any other aspect of the loan closing as directed
• Submit all eligible files through DU/LP for automated approval prior to submitting to APMC or other lending institution
• Point of contact for Loan Officer and/or Borrower
• Ensure all borrowers receive final 1003 and MLDS in escrow prior to signing loan docs
• Follow through in obtaining broker check and other documentation needed for closing
• Close out files after funding to meet the standards of our Quality Control Department, work on any files with missing documentation or those that may need corrections to make sure that all files meet AMPC standards for Quality Control
• Conduct weekly pipeline review meetings with Loan Officers
• Maintain current posted turn times and customer service levels
• Develop and maintain current procedures for all functions within the Loan Processor position
• Other duties as assigned

Supervisory 

Responsibilities: None

Qualifications:                  To perform this job successfully, an individual must be able to perform

each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:                 To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving –Analytical, evaluative, and problem-solving. Identifies and resolve problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Detail Oriented – Keen attention to detail

Interpersonal Skills –Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control.

Oral Communication – Ability to present ideas in business-friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Written Communication – Writes clearly and informatively; edits work  for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Teamwork – Ability to work in a team-oriented, collaborative environment. Contributes to building a positive team spirit.

Attendance/Punctuality – Is consistently at work and on time, ensures work responsibilities are covered when absent.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.

Initiative – Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased responsibilities.

Innovation – Displays original thinking and creativity; generates suggestions for improving work.

Education &  Experience

• Experience in retail residential mortgage loan origination required. Preferably as a Loan Officer, Loan Officer Assistant, or Processor.
• Strong knowledge of multiple loan programs including FHA/VA, Conventional, ACCESS, USDA, DU/LP, Jumbo.
• Ability to credit qualify borrowers.

Skills:

Diversity Skills: Ability to work with a diverse base of contacts.

Language Skills: Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Strong mathematical aptitude, ability to calculate income via W-2/Tax Returns

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.

Computer Skills: Sound working knowledge of computer and office software operations and systems. Experience with or ability to quickly learn Encompass and Microsoft suite programs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level and temperature in the work environment is usually moderate.