Claims Adjuster - Bodily Injury

Who we are:

Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.

We’ve already proven the scale—reaching well over $100 million in premiums and more than doubling year over year. Our data moat is growing exponentially with more than 20 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.

With $170+ million raised, including an industry-leading Series C round in January 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.

About the role:

We are excited to continue our pattern growth by adding an additional Claims Adjuster to our claims organization to help continue the build out of our internal claims program. In this role, you will play a critical role in driving Nirvana’s world class claims organization by handling first and third party claims, including cargo, auditing and driving claim success through a third party claims administrator. 

We’re a distributed team spread across the US and India, with offices in San Francisco, CA & Columbus, OH. For this role we’re open to candidates in the southern, midwest, and northeast regions of the United States.

What you’ll do:

• Analyze coverage based on the facts of the loss

• Make informed liability decisions, including the consideration of comparative negligence

• Collaborate with claims leadership on severity losses, reserve adjustments and claim evaluations 

• Evaluate settlement demands

• Negotiate settlements with first and third party claimants as well as attorneys 

• Utilize data available to drive focus on claim trends

• Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization 

About you:

• 7+ years of experience in commercial auto claim adjudication, with at least 5 years handling injury severity losses. 

• At least 2 years of carrier commercial claims experience 

• Has experience handling claims up to $500k FDV

• Active adjusters license in home or designated home state

• Consistently exceeds targets including, but not limited to, cycle time and recovery rates  

• Strong written and oral communication skills

• Bias-to-action - you’re not afraid to get your hands dirty and stretch yourself

• Owner mentality - take accountability for your actions and results

• Strong collaborator with team members based across the country and the world 

• Successfully able to work in high-growth & ambiguous start-up environments

• College degree or minimum of 10-years of claims experience

Bonus if you also have these: 

• 5+ years of carrier commercial transportation experience

• Litigation experience

• Independent adjuster licenses in New York and California

Benefits

• Competitive salary

• Medical, dental & vision insurance

• 401k with company match

• Unlimited PTO

• Work from home friendly

• #LI-Remote