Director of Technical Program Management

As Director of Technical Program Management, you will lead the planning and execution of major product initiatives across Bloomreach’s Engagement and Discovery platforms. You’ll drive cross-functional alignment between product, engineering, and go-to-market teams—ensuring timely, high-quality releases that support our business priorities.

In this role, you’ll operationalize product delivery by building scalable workflows, streamlining processes, and developing reporting mechanisms that enhance visibility and accountability. You’ll also serve as a key liaison to Revenue, Marketing, and Customer Success teams to ensure organizational readiness and successful product adoption.

To succeed, you’ll need to lead a global team, influence across functions, and bring clarity and momentum to complex initiatives—all while operating in a fast-moving, agile environment. This is a high-impact leadership role for someone who can drive execution at scale while helping shape the future of the TPM function at Bloomreach. 

Your responsibilities will include:

• Define and Scale the TPM Function: Shape and evolve the charter for the Technical Program Management function at Bloomreach, aligning it with the company’s strategic objectives and product development needs.
• Drive Cross-Functional Alignment: Lead the initiation of complex programs by aligning stakeholders on vision, business outcomes, and scope. Establish clear program structures, milestones, and governance processes to ensure successful execution.
• Own Program Delivery: Act as the central driver for strategic initiatives—removing blockers, resolving cross-functional issues, and ensuring timely delivery of business-critical outcomes. Be the connective tissue across Product, Engineering, and Go-to-Market teams.
• Lead Agile Delivery at Scale: Partner closely with Product and Engineering leadership to guide teams through the full software delivery lifecycle, applying Agile best practices to drive velocity, quality, and iterative progress.
• Partner with Executive Leadership: Build strong, trust-based relationships with functional heads and executive stakeholders. Serve as a thought partner to help drive prioritization, resource alignment, and transparency across initiatives.
• Build and Develop a High-Performing Team: Hire, mentor, and scale a team of Program Managers. Foster a culture of ownership, continuous improvement, and impact-driven execution. Support individual growth and career development.
• Enable Programmatic Excellence: Coach your team in defining program success metrics, establishing execution plans, and managing risk and dependencies proactively. Raise the bar on program delivery standards across the organization.
• Engage Globally: Travel periodically to our global product development hubs (U.S., Europe, India) to strengthen cross-site alignment, conduct in-person workshops, and reinforce a globally consistent execution culture.
• Influence and Inspire: Operate as a strategic leader across the product and technology organization. Contribute to org-wide planning, challenge the status quo, and help shape the future of our platform and operating model.

You have the following experience and qualities:

Experience & Leadership

• 10+ years of experience leading complex, cross-functional product development programs in a B2B SaaS environment.
• 5+ years of experience managing and growing high-performing TPM teams, with a demonstrated ability to lead through influence and direct ownership.
• Proven experience managing B2B SaaS programs that span platforms and applications leveraging them, including managing cross-functional dependencies between multiple teams/product lines.
• Proven track record of driving large-scale programs end-to-end—from concept to delivery—in high-growth, dynamic environments.

Technical & Operational Acumen

• Strong understanding of the SaaS business model and associated product development lifecycle, including recurring revenue models, platform thinking, and customer success metrics.
• Deep familiarity with modern software development practices, agile methodologies, and tools; able to tailor processes to fit different product and engineering teams.
• Adept at learning and engaging with technical domains quickly and deeply; can translate between engineering, product, and business perspectives.

Execution & Problem Solving

• Exceptional analytical, problem-solving, and decision-making skills with a bias for action and data-informed judgment.
• History of being hands-on and detail-oriented while maintaining a strategic, big-picture view.
• Comfortable toggling between high-level strategy and ground-level execution, depending on what the situation demands.

Communication & Influence

• Outstanding communication skills—both written and verbal—with experience presenting to and influencing executive stakeholders.
• Proven ability to build trusted partnerships across product, engineering, design, customer success, and business leadership.
• Experience facilitating complex discussions, resolving ambiguity, and driving alignment across teams with diverse goals and perspectives.

Leadership & Culture

• Leads by example; demonstrates high integrity, resilience, and a collaborative mindset.
• Track record of mentoring and developing TPMs and cross-functional team members.
• Strong sense of ownership and accountability; operates with a startup mentality inside larger organizations.

Education

• Bachelor’s degree in a technical or related field, or equivalent practical experience.

Your success story will be:

• In 30 days, you will understand our context, meet all the key stakeholders and get to know the company.
• In 60 days, you will craft your program management charter, priorities for the team, and work with R&D on driving the release delivery process.
• In 90 days, you will have a point of view on how to better organize the PMO function at Bloomreach and what changes you want to make going forward.