Systems Analyst - TCM SCO

Summary 

The System Analyst TCM/SCO will analyze the company’s operating applications to provide optimal performance and integration of resources supporting the technological environment. This position will support upgrades, testing, change plans, operational tasks and document programs for operating systems, applications and process improvement. 

Knowledge and Skill

A qualified individual will possess the following:

• Experience in supporting financial back-office operations including teller and check processing a plus
• Working knowledge of risk and security practices relating to workstations, servers, internet, etc.
• Ability to use troubleshooting techniques to resolve PC workstation and server software issues
• Knowledge of Microsoft Suite of products; Word, Excel, Outlook, PowerPoint, etc.
• Strong analytical and troubleshooting skills
• Excellent oral and written communication skills
• Has a working knowledge of Microsoft IIS
• Experience in supporting, installing, upgrading, and troubleshooting SQL and/or DB2
• Experience in supporting, installing and patching Windows Servers and ancillary applications on servers
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities.

• Provide support for assigned Fiserv Precision applications including Integrated Teller, TCM and SCO, ensuring high availability
• Provide hands-on and remote troubleshooting and problem resolution
• Drive efforts to proactively identify application or system issues improving availability and performance
• Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
• Complete projects, coordinate with team members and provide status updates
• Complete customer onboarding projects as assigned
• Assist on entry phases of applications systems analysis and programming activities
• Track problems and bugs and communicate with customer as resolutions are implemented
• Provide support for internal business units, maintain and setup processes as needed for assigned applications
• Generate and maintain virtual servers; perform vulnerability management
• Stay current on security-related issues and analyze the impact on UFS; making recommendations for security management and monitoring processes
• Perform problem-solving duties for supported applications for internal and external customers
• Ability to train end users on the final product along with creating and maintaining technical business process documentation
• Analyzing functional and/or technical processes
• Windows Server testing for application patches and upgrades to MS SQL and DB2
• Other duties as assigned

Education and/or Experience

• Bachelor’s degree 
• 3-5 years’ experience with Microsoft SQL and IBM DB2
• Fiserv Premier experience a plus
• MS Windows Server experience
• Previous experience in the banking industry

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment 
• Travel – Approx 5%

**You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply. 

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities.  We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business.   We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Birthday PTO
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.