Technical Coordinator Quality

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties :

• Works as part of a large team or multiple locations that is responsible for ensuring all new cases are designated to the staff or regional teams.

• Provide support as a backup Team Leader

• Manage daily operational activities & supervise day-to-day work of team members (but not on a formal management role).

• Expected to assist with coaching & development of new hires & provide support on process improvement initiatives.

• May carry out complex activities & support quality review/approval process.

• Seeks to find flaws as early as possible to prevent an error or minimize the impact to both the client and organization, therefore, must be technically sound in functional area of expertise with a broad knowledge of the downstream operational groups.

• Will have constant interaction w/ internal partner groups, external parties & may have direct contact w/ our clients, therefore, solid communication & interpersonal skills required.

• Technically versed in functional area of expertise; may serve as SME on projects and/or mentor w/ a focus on coaching & development of new hires.

Knowledge :

• Familiarity w/ functional process, downstream operational groups & risk associated w/ client events/cases essential in order to assess & delegate work.

• Detailed oriented and ability to articulate inaccuracies to the staff and management are essential skills in order to prevent rec and mitigate risk.

• Ability to multitask & problem solving skills are essential to maintain various client events, ensuring accurate & timely completion.

• Analytical/Logical Thinking, Client Interfacing, Critical Thinking, Decision Making, Industry Knowledge, Project Management, Risk Management, Technical Knowledge

Experience :

• 4 to 5 years of relevant Industry experience

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.