Offer summary

Qualifications:

2+ years of experience in Network Design/Architecture or Implementation., Network Certifications (CCNA/CCNP, JNCIS/JNCIP) or similar., Excellent verbal and written communication skills in English., Experience with Juniper equipment and knowledge of network services like DNS and DHCP..

Key responsibilities:

Design and modify network solutions to ensure exceptional client experience.

Collaborate with internal teams such as sales, engineering, and project management.

Create and maintain engineering processes and documentation.

Troubleshoot service issues during customer service acceptance and provide timely resolutions.

Job description

About GTT:

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.

Role Summary:

The Network Provisioning team is responsible for the customer design and logical provisioning of IP/SDWAN/Security services on a Global footprint.

Internal Departments they will interact with:

The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.

Main Responsibilities:

Design, Develop and modify network solutions providing exceptional client experience while ensuring the integrity of service delivery.
Internal interaction with members of the sales, design engineering, technical managers and project management teams
Create, modify, and maintain engineering process, work flows and documentation
Support customer’s through service acceptance by troubleshooting service issues during turn up (e.g. throughput, routing and other customer-related support issues) providing timely resolution
Ability to coordinate with internal stakeholders and external parties with effective use of resources and timely delivery.
Making contributions to organizational knowledge base
Ability to represent GTT at various levels from a technical perspective.
Managing & maintaining client service resource allocations
Collaborate with peers and colleagues within Engineering, Service Delivery and Operations

Ideal Candidate Profile:

Highly organized
Pays close attention to detail
Possesses sound problem solving skills
Able to conduct independent research and present solutions
Demonstrates initiative
Is a team player
Self-motivated.

Essential Criteria:

Experience supporting a client’s complete network deployment lifecycle
Demonstrate the ability to work with customer engineering teams to determine network requirements are understood, reflected accurately and implemented
Excellent verbal, written communication and presentation skills in English.
2+ years of experience in a similar role – Network Design/ Architecture or Implementation
Network Certifications (i.e.CCNA/CCNP, JNCIS/JNCIP) or similar level with focus on present-day technologies (e.g. SDWAN, MPLS, TCP/IP, VPN, BGP, QoS, etc.)
Juniper equipment experience (PTX, MX, QFX, ACX and EX series)
Has a working knowledge other network services (DNS, DHCP, etc.)
Experience interfacing with peering providers and facility management
Knowledge of principles of IT Service Management best practices
Security knowledge on Fortinet and/or Palo Alto is considered as advantage.

Work Shifts:
8:00-16:30
9:00-17:30
11:00-19:30