Nordic Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment is pleased to offer an exciting role for a Nordic Speaking Customer Support Representative within the Ride-Sharing App Department. In this position, you will be the primary point of contact for Nordic-speaking users of the ride-sharing app, helping them navigate the platform, resolve issues, and ensure a seamless user experience. If you are passionate about customer service and have an affinity for technology and transportation, we would love to see your application!

Responsibilities

• Provide exceptional customer support to Nordic-speaking users through various channels, including phone, email, and chat.
• Assist customers with inquiries related to app functionality, account issues, and ride-related questions.
• Efficiently handle and resolve customer complaints to ensure a positive experience.
• Document all interactions with customers in the CRM system accurately.
• Work collaboratively with internal teams to enhance user satisfaction and address potential service issues.
• Stay updated on app features, industry trends, and best practices to provide informative and helpful support.

Requirements

• Fluency in a Nordic language (Swedish, Norwegian, Danish, or Finnish) and English; additional languages are a plus.
• Previous experience in customer support, particularly in the technology or transportation sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a commitment to customer satisfaction.
• Familiarity with CRM systems and proficiency in standard office software.
• A self-starter attitude with the ability to work effectively in a dynamic environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras