Nordic Speaking Customer Support for Home Appliances Department

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Nordic Speaking Customer Support Representative in the Home Appliances Department. In this role, you will provide exceptional support to customers from Nordic countries, assisting them with inquiries related to home appliance products and services. Your dedication to customer satisfaction and your ability to communicate effectively will be key to ensuring a positive experience for our clients. If you have a passion for customer service and knowledge of home appliances, we encourage you to apply!

Responsibilities

• Deliver outstanding customer support to Nordic-speaking clients via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting, and order management related to home appliances.
• Resolve customer complaints and issues promptly to enhance their satisfaction.
• Document all interactions accurately in the CRM system.
• Work closely with internal teams to ensure effective service delivery and resolution of inquiries.
• Stay updated on product knowledge and industry trends to provide informed assistance.

Requirements

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English.
• Previous experience in customer support, especially in the retail or home appliances sector.
• Excellent communication and problem-solving skills.
• Strong customer-centric approach and the ability to handle inquiries effectively.
• Familiarity with CRM systems and proficiency in standard office software.
• A positive attitude and the ability to work both independently and as part of a team.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras