Offer summary

Qualifications:

Must have passed the US NCLEX with an up-to-date license., Minimum 1 year of clinical nursing experience, preferably in triage or telehealth., Excellent English communication skills, both verbal and written., Strong clinical assessment skills and knowledge of HIPAA regulations..

Key responsibilities:

Conduct remote patient assessments via phone or telehealth platforms.

Evaluate symptoms to determine the urgency of care needs and provide guidance.

Document patient interactions accurately using Electronic Health Record (EHR) systems.

Identify medical emergencies and escalate urgent concerns as necessary.

Job description

#1 PH Workforce Delivering to the US

MedCore Solutions, the medical division of Bizforce, is looking for a skilled and compassionate Telephone Triage Nurse (USRN) to join our growing team. The Telephone Triage Nurse will provide remote triage services for US-based patients, assessing symptoms via phone or telehealth platforms to determine the urgency of medical needs and provide appropriate care guidance. This is a full-time, work-from-home role ideal for nurses with strong clinical judgment and excellent communication skills.

Other Details:
Employment Type: Regular, Full-Time
Work Arrangement: 100% Remote
Work Schedule: Monday to Friday, 8 hours per day (Philippine Daytime Hours); Weekend days-off
Start Date: To Be Determined

Responsibilities:

Patient Triage & Assessment

Conduct remote assessments via phone or telehealth, following standardized triage protocols.
Evaluate patient symptoms to determine care needs (emergent, urgent, or non-urgent).

Clinical Support

Provide health guidance, recommend at-home care, and refer patients to appropriate providers.
Coordinate with US-based healthcare teams when necessary.

Emergency Response

Identify signs of medical emergencies and instruct patients to seek immediate care.
Escalate urgent concerns following clinical and procedural guidelines.

Documentation & Record Keeping

Accurately log patient interactions and assessments using Electronic Health Record (EHR) systems.
Ensure documentation is HIPAA-compliant and up to standard.

Requirements

Must have passed the US NCLEX (license MUST be up to date)
Possessing a valid NLC (Nurse Licensure Compact) multi-state license is preferred and a plus
Minimum 1 year of clinical nursing experience, ideally in triage, emergency care, or telehealth
Minimum 1 year of experience in US healthcare industry
Excellent English communication skills (verbal and written)
Strong clinical assessment and decision-making skills in a remote setting
Empathetic, patient-focused, and able to perform under pressure
Self-motivated with the ability to work independently in a home-based setup
Knowledge of healthcare regulations such as HIPAA
Familiarity with EHR systems

System Requirements:

Candidates must have the following on their device (Desktop or Laptop):
Processor: Either Intel Core i5 and up or AMD Ryzen 5 and Up
RAM: 8GB and up
OS: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). OS should be a legit license
Internet Connectivity: At least 50 Mbps and should be wired
Back-up connection and Power Supply
Hard Disk: At least an SSD
For Mac: Processor - Apple M1 chip
RAM: 8GB and up

Benefits

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.