Network Operations Engineer
Offer summary
Qualifications:
Bachelor's degree in computer science, network engineering, information security, or related field., 2 - 4 years of IT experience, particularly in NOC or Help Desk roles., Proficiency with Cisco, Microsoft, and VMWare technologies is required., Strong communication and customer service skills, with the ability to interact with both technical and non-technical users..Key responsibilities:
- Administer and maintain the IT infrastructure and manage network configurations.
- Monitor network performance, troubleshoot issues, and ensure connectivity of all devices.
- Provide first-level support to clients and act as a liaison between clients and escalation teams.
- Participate in security audits, system backups, and maintenance projects as needed.
Job description
This is a remote position.
Responsibilities
- Administer and maintain the IT infrastructure.
- Configure and manage networks to ensure smooth and reliable operations for fulfilling company operations.
- Monitor network performance and troubleshoot problem areas as needed.
- Ensure physical and network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
- Manage network access control and security, including implementation and maintenance of security policies.
- Participate in security audits, and system backups and recovery.
- Provide first-level support and triage to client environments ranging from wired and wireless system connection and hardware to servers and services.
- Work as a liaison for our clients and escalation teams.
- Monitor service and device uptime.
- Configure and install networking equipment as needed.
- Participate in upgrade/patching projects and maintenance.
- Perform maintenance and troubleshoot devices such as routers/switches, firewalls, servers/virtual servers, and phone systems.
- Provide technical documentation and operations support to networking, servers, virtualization, and storage technologies.
- Learn new environments and apply knowledge to new problems.
- Meet deadlines and work efficiently.
- Other duties as required
Requirements
Qualifications
- Bachelor's degree in computer science, network engineering, information security, or related field
- 2 - 4 Years of IT experience.
- Experience with NOC or Help Desk required
- Experience with Cisco, Microsoft, VMWare required
- Experience with LogicMonitor
- Certifications are a plus, but not required
- Clear and effective communication skills with both technical and non-technical users.
- Strong interpersonal skills.
- Strong customer service skills.
- Ability to handle a variety of tasks and prioritize those tasks.
- Excellent verbal and written communication in English.
Specifications:
- Full-time
- 100% remote
- Schedule: CST Time zone
Benefits
- 100% remote
Required profile
Experience
Other Skills
- Troubleshooting (Problem Solving)
- Prioritization
- Customer Service
- Social Skills
- Communication
Network Systems Engineer Related jobs
Pursuit Resources Group
- From: Republic of Lithuania (Full Remote)
- Full time
- 70 - 85K
Zilogic Systems
- From: India (Full Remote)
- 11 - 115K
Info Resume Edge
- From: Turkey (Full Remote)
- Full time
Itential
- From: United Kingdom (Full Remote)
I.R.E
- From: Pakistan (Full Remote)
- Full time