Polish Speaking Customer Support for Luxury & High-End Brand Retail Department

Patrique Mercier Recruitment is proud to offer an exceptional opportunity for a Polish Speaking Customer Support Representative in the Luxury & High-End Brand Retail Department. In this prestigious role, you will engage with Polish-speaking customers, providing them with bespoke support and assistance regarding luxury products and services. Your ability to deliver high-quality customer service will enhance the brand experience and foster customer loyalty. If you are passionate about luxury retail and customer service, we invite you to apply!

Responsibilities

• Deliver superior customer support to Polish-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to luxury products, order placements, and after-sales services.
• Handle customer complaints and resolve issues effectively, ensuring a seamless shopping experience.
• Maintain detailed records of customer interactions and feedback within the CRM system.
• Collaborate with internal teams to communicate customer needs and enhance service offerings.
• Stay informed about the latest luxury trends and product launches to provide knowledgeable support.

Requirements

• Fluency in Polish and English; proficiency in additional languages is an asset.
• Experience in customer support, preferably within luxury retail or a related industry.
• Excellent communication and interpersonal skills, with a strong customer-centric approach.
• Ability to handle high-pressure situations and provide solutions proactively.
• Familiarity with CRM systems and proficiency in standard office tools.
• A genuine passion for luxury brands and delivering an exceptional customer experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras