Offer summary

Qualifications:

Fluency in Polish and English; additional languages are a plus., Experience in customer service, preferably in the beauty or retail industry., Strong communication skills with a customer-oriented approach., Familiarity with beauty and skincare products is advantageous..

Key responsibilities:

Provide exceptional customer service to Polish-speaking clients via phone, email, and chat.

Assist customers with inquiries about product details, usage, and availability.

Handle customer complaints and offer effective solutions to enhance satisfaction.

Document all customer interactions accurately in the CRM system for proper follow-up.

Job description

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Polish Speaking Customer Service Representative for the Beauty & Skincare Products Department. In this vibrant role, you will provide outstanding support to Polish-speaking customers, assisting them with inquiries related to beauty and skincare products. Your dedication to customer satisfaction and knowledge of beauty trends will be essential in enhancing the shopping experience for our clients. If you are fluent in Polish and passionate about beauty and skincare, we want you on our team!

Responsibilities

Provide exceptional customer service to Polish-speaking clients through various channels including phone, email, and chat.
Assist customers with inquiries about product details, usage, and availability.
Handle customer complaints and provide effective solutions to enhance satisfaction.
Document all customer interactions accurately in the CRM system to ensure proper follow-up.
Collaborate with the sales and marketing teams to stay updated on promotions, product launches, and industry trends.
Build and maintain strong relationships with customers to foster loyalty and repeat business.

Requirements

Fluency in Polish and English; additional languages are an advantage.
Experience in customer service, particularly in the beauty or retail industry, is preferred.
Strong communication skills and a customer-oriented approach.
Familiarity with beauty and skincare products is a plus.
Proficient in using CRM systems and basic computer applications.
Able to work independently and collaboratively in a team environment.

Benefits