Dutch Speaking Customer Service Agent For Proximus - Remote In Greece
Offer summary
Qualifications:
Fluency in Dutch and English; knowledge of additional languages is a plus., Previous experience in customer service, ideally in telecommunications., Exceptional communication and active listening skills., Familiarity with CRM systems and standard office software..Key responsibilities:
- Deliver high-quality customer service to Dutch-speaking clients via phone, email, and chat.
- Assist customers with inquiries about telecommunications services, billing, and technical support.
- Document customer interactions accurately in the CRM system for effective tracking.
- Collaborate with the Proximus team to resolve customer issues efficiently.
2 - 10
Employees
Job description
Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Agent for Proximus, a leading telecommunications company, with the flexibility to work remotely from Greece. In this role, you will provide exceptional support to Dutch-speaking customers, assisting them with their inquiries and ensuring a seamless customer experience. Your responsibilities will include addressing questions about services, troubleshooting issues, and providing accurate information to enhance the customer journey. If you are passionate about customer service and have a strong command of the Dutch language, we would love to hear from you!
Responsibilities
- Deliver high-quality customer service to Dutch-speaking clients through various communication platforms (phone, email, chat).
- Assist customers with inquiries regarding telecommunications services, billing, and technical support.
- Document customer interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with the Proximus team to resolve customer issues efficiently and promptly.
- Stay informed about Proximus services, promotions, and industry trends to provide valuable assistance.
- Build strong relationships with customers by offering personalized and attentive service.
Requirements
- Fluency in Dutch and English; knowledge of additional languages is an asset.
- Previous experience in customer service, preferably within the telecommunications sector.
- Exceptional communication skills and strong active listening abilities.
- Familiarity with CRM systems and standard office software is preferred.
- Ability to work independently and collaboratively in a remote environment.
- A passion for customer service and a proactive approach to problem-solving.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- And more....
Required profile
Experience
Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory. Other Skills
- Customer Service
- Active Listening
- Communication
- Teamwork
- Problem Solving