Offer summary

Qualifications:

Excellent Microsoft Office skills, Basic knowledge of SQL, REST APIs, and Command Line, Strong communication skills, both oral and written, Experience in customer service, preferably in a face-to-face or telephone setting..

Key responsibilities:

Serve as the primary contact for MLS vendors regarding compliance and operational issues.

Maintain and report detailed subscriber lists to vendors on a regular basis.

Coordinate with internal departments to resolve compliance issues promptly.

Produce reports and statistics for senior management as requested.

Job description

Junior MLS Compliance Manager

Location: US / Canada

Job Overview:

Junior MLS Compliance Manager (MCM) will be responsible for the day-to-day support and maintenance of our MLS vendor relationships. MCM will be the key point of contact for the numerous MLSs for any changes, compliance related issues, and upgrades. MCM will be responsible for phone and email support with vendors and will be responsible for maintaining a working relationship between the various MLSs and various business units within Constellation. Execution, storage, and compliance with new MLS agreements will require that the MCM be highly organized and able to handle multiple tasks simultaneously while facing pressure from multiple directions.

Responsibilities:

Work with MLS vendors and boards to facilitate the onboarding and offboarding of MLS data.
Report and maintain detailed lists of subscribers to vendors as required on a monthly, quarterly, and annual basis.
Maintain detailed lists of clients and vendors and keep their status in CRM to maintain transparency throughout the supported business units.
Produce reports and statistics when senior management asks for them.
Keep accurate and detailed case notes of all interactions with customers & vendors.
Work with management to review & negotiate vendor agreements.
Coordinate and validate that any products produced meet the requirements set for by the various vendors to maintain compliance.
Communicate and coordinate with internal departments across multiple business units to resolve compliance issues in a timely fashion.
Identify and escalate potential issues with recommendations to senior management.

Competencies:

Excellent Microsoft Office skills
Comfortable using GitHub, SQL Basics, REST APIs, Command Line
Ability to read & edit simple HTML documents
Previous experience of face-to-face or telephone-based customer service is required
Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing
An ability to build a rapport with vendors
Logical and analytical, with a methodical approach to problem-solving
Solution-focused, with the ability to prioritize
Accurate, with high attention to detail
Excellent team player, yet willing to take personal responsibility for issues
Self-motivated, resourceful, and keen to learn and share knowledge
Able to remain calm under pressure and problem-solve accordingly
Understanding and experience with Real Estate MLS operations is an asset

Business Unit:

CDL

FLSA Designation (US Only):

Exempt

Salary Range (US Only):

The estimated base salary range for this role in the United States is $48,000.00 - $72,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Other Compensation (US Only):

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

#CDL

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