Customer support

Job Role

• Make outbound calls to customers for various service and sales related campaigns related to Retail Liabilities
• Ensure quality communication and customer service within the laid-down productivity and service benchmarks
• Cross-sell various bank products to customers
• Achieve sales conversion and cross-selling targets
• Ensure customer satisfaction and consistent service experience, including timely resolution of customer queries and issues

Job Description

• Graduate degree
• At least 1-2 years of experience with 6 months in a customer service role, understanding of call center industry an advantage
• Excellent verbal and written communication skills
• Good listening skills and strong communication abilities
• Flair for Sales
• Flexible to work 9-hour shifts, including scattered 8 Week Offs in a month
• Self-motivated and collaborative team player possessing an upbeat, positive can-do attitude, working with integrity

Desired Candidate Profile

• Strong technical expertise and previous job experience in customer service and sales
• Ability to establish quick rapport with peers, managers, and customers
• Fluent in the local language and ability to speak English
• Graduate degree in any discipline
• Certifications related to customer service and sales are preferable

Perks and Benefits

• Salary range: 20,000 INR to 25,000 INR monthly, depending on experience and performance
• Reimbursement of mobile and traveling expenses
• Medical and dental insurance coverage
• Paid time off for vacation, sick leave, and personal purposes