Offer summary

Qualifications:

Strong process knowledge in workforce administration., Project management skills in a corporate environment., Experience in managing employee life cycle activities., Excellent communication and analytical skills..

Key responsibilities:

Gather and finalize commitments with stakeholders to meet contractual thresholds.

Respond to client queries and escalations through various communication channels.

Process and administer HR transactions while providing support.

Develop and mentor junior team members, ensuring quality and timeliness of work.

Job description

Must Have Good to Have

 Strong process knowledge in workforce administration

 Strong project management skills applied in a business/corporate environment

 Experience in managing multiple design project

 Strong client management and team management skills

 Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.

 System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.)

 Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution

 Handle client communication and client Reporting

 Excellent job organization and time management skills

 Attention to details and very good analytical skills;

 Good communication skills

 - Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

Role and Responsibilities:

 Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds

 Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)

 Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)

 Provide clarification of HR policies and procedures

 Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

 Organize knowledge sharing sessions both within the team and cross teams

 Update all required process documentation (process maps and procedures) and other documentation within agreed time frames on the defined support tool

 Liaison with third parties, vendors and multiple stake holders

 Resolving errors, escalations and issues on time

 Develop, mentor, and coach junior team members

 Develop process excellence in Operation activities

 Ensuring quality and timeliness of work

 Focused, diligent, high on quality and timeliness are the basic requirements for the role

 Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.

 Exhibit strong problem-solving and business acumen skills.

 Demonstrate advanced proficiency in written and verbal communication skills

Required profile