Product Designer at 7shifts: Team Management for Restaurants

Offer summary

Qualifications:

Previous experience in a Product Design role within a SaaS environment., Strong communication skills to articulate design decisions and advocate for customer needs., Familiarity with digital design tools, particularly Figma., Experience across the entire design process, including research, ideation, and prototyping..

Key responsibilities:

Create user-friendly experiences that address customer problems in the restaurant industry.

Collaborate with cross-functional teams to design and ship easy-to-use products.

Conduct customer interviews and usability tests to gather feedback and understand needs.

Work with engineers to implement designs and ensure product quality.

Job description

7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Product Designer at 7shifts, you will be responsible for creating user-friendly experiences that address our customers’ problems and tackle some of the biggest challenges in the restaurant industry. Reporting into the Manager, Product Design, you’ll work with Product, Data, Product Marketing, and Engineering to own a key area of our product experience. You’ll work across the entire design process and conduct research to build experiences and products that simplify team management and improve restaurant performance.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving, and encourage candidates from all backgrounds to apply.

What you’ll do:

Brainstorm ideas, create prototypes, and test concepts with customers
Design exceptional experiences that improve the way restaurants manage their teams
Collaborate with your cross-functional team and design team to create and ship simple and easy-to-use products
Stay close to our customers to understand their needs, pain points and goals by conducting customer interviews, usability tests, and on-site observation
Continuously gather feedback from teammates, stakeholders, and customers to ensure products align with customer needs and business objectives
Work with engineers to implement designs and ensure the quality of shipped products
Become an expert in your area of the product and bring forward thinking concepts that are valuable to our customers
Participate in Design team initiatives, projects and rituals to ensure we are scaling as a team

What you bring:

Previous experience in a Product Design role, working on cross-functional teams in a SaaS environment
Strong communication skills to articulate design decisions and advocate for customer’s needs in discussions
Familiarity with digital design and collaborative tools (We use Figma)
Experience with methods across the entire design process, including research, problem definition, ideation, prototyping, validation and iteration
A portfolio that showcases web and/or mobile designs from past projects you’ve worked on

It’d be even cooler if you had:

Experience with Agile software development practices
Previous experience in the restaurant-tech industry or working in a restaurant setting

Our commitment to our team members:

Opportunity: It’s an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
Challenge: We’re tackling real problems for restaurant owners and we’re just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
Culture: There’s a reason we’re one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!
Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
Flexibility: Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more