Consumer Relations and Resolution Specialist

Join the Covered California team!

Apply to become the next Consumer Relations and Resolution (CR&R) Specialist with our Covered California’s Service Center! Become a member of our CR&R Branch to help resolve high-profile, complex, and urgent escalations related to eligibility and enrollment.

How Will I Make an Impact?

As the CR&R Specialist, your main focus will be providing support to the branch managers by developing training for staff, analyzing data and preparing reports. You will also be helping to resolve complex and sensitive appeals and escalations cases by acting as a lead for the analysts on the team. You will have the opportunity to work directly with senior staff and high-level management to provide your input and recommendations on system and procedural improvements which help keep our program moving forward in a positive direction. This role also allows you to build upon your reporting, project management, and training skills, by creating various data-driven reports for management and developing and presenting training for the analysts. Don’t miss out on this opportunity to become the next critical member of our organization!

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division.

Salary:

$6,430.00 - $8,049.00 per Month

Application Deadline: 05/28/2025 @ 11:59 pm PST

Required Documents: Application, Statement of Qualifications (SOQ) and Resume

Qualifications We’re Looking For:

• Experience/knowledge of public health, healthcare industry services, and programs
• Experience in interpreting regulations and performing quality reviews or monitoring staff work for compliance
• Experience analyzing, evaluating, and reporting on data
• Experience in the development of training materials and procedure manuals
• Excellent organizational and project management skills
• Excellent communication skills, including demonstrated ability to communicate effectively to a wide range of audiences in presentations and in writing

Minimum Qualifications:

Health Program Adviser/Specialist/Manager Series - CalHR

Employee Benefits:

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

• To apply to this position, review this advertisement and complete your application via CalCareers at: CalCareers
• Please send any questions regarding the application process and/or position to Careers@covered.ca.gov
• New to state civil service employees are typically hired at the minimum of the salary range