Offer summary

Qualifications:

5+ years in Project Management, preferably in SaaS or a similar role., PMP or equivalent certification is required., Strong data analysis skills with proficiency in Excel, SQL, and Python., Experience in supply chain, transportation, or logistics sectors is preferred..

Key responsibilities:

Manage onboarding projects from initiation to go-live, ensuring timely and high-quality delivery.

Collaborate cross-functionally with Sales, Customer Success, Product Ops, and Engineering teams.

Act as the primary point of contact for stakeholders, providing updates and managing escalations.

Track onboarding KPIs and project metrics, supporting reporting and process improvement initiatives.

Job description

We're seeking a Project Delivery Manager to lead the implementation and onboarding of our SaaS solutions. You will be responsible for managing new client projects from initiation through to go-live, ensuring timely, high-quality delivery that aligns with customer expectations and internal standards. This role sits at the intersection of project management, cross-functional collaboration, and strategic onboarding execution.

⭐️ Location: 100% Remote (Philippines-based)
⭐️ Schedule: Full-time, GMT hours (London)
⭐️ Role Type: Independent Contractor
⭐️ Starting Rate: ₱600/hour (starting, based on experience)

The company: Our client is an innovative UK-based SaaS startup.

What you’ll do: You will manage onboarding projects from initiation to go-live, work cross-functionally with internal teams, and act as the key customer-facing point during delivery. You'll bring a deep understanding of SaaS implementation, strong project management skills, and familiarity with supply chain, transportation, or logistics sectors.

Project Delivery Management: Plan, manage, and execute onboarding projects from start to finish, including timelines, milestones, resources, and budget.
Cross-Functional Alignment: Partner with Sales, Customer Success, Product Ops, and Engineering to align deliverables with client and business goals.
Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders, providing clear, consistent updates and managing escalations.
Process Optimization: Maintain and enhance onboarding playbooks, SOPs, and documentation based on evolving product features and customer needs.
Customer Enablement: Lead onboarding sessions, deliver customer documentation, and ensure a seamless onboarding experience that drives adoption and satisfaction.
Risk & Issue Management: Proactively identify, report, and mitigate delivery risks and blockers to ensure successful outcomes.
Data-Driven Delivery: Track onboarding KPIs and project metrics using Excel, SQL, and internal tools; support reporting cadence and process improvement initiatives.
Knowledge Leadership: Mentor new team members, lead retrospectives, and drive improvements across the onboarding process.
Agile & Product Engagement: Participate in Agile planning sessions and provide feedback from onboarding to improve product features and implementation workflows.
Strategic Projects: Contribute to and lead delivery process improvement initiatives, cross-functional tooling upgrades, and customer experience enhancements.

About you:
✅ Legally eligible to work in PH as an Independent Contractor
✅ Strong fluency in written and verbal English
✅ You must have your own laptop / computer and secure, high speed, secure internet access
✅ 5+ years in a Project Management (preferably SaaS) or similar role;
✅ PMP or equivalent certification required
✅ Strong data analysis skills; proficiency in Excel, SQL and Python
✅ Experience working in a SaaS company with exposure to product development processes
✅ Familiarity with SaaS tools and cloud-based collaboration platforms such as Slack and Notion.
✅ Proven ability to work independently and coordinate across various business Functions.
✅ Industry experience: supply chain, transportation, freight and logistics (or similar) sectors