Offer summary

Qualifications:

Experience in customer service or customer success roles., Strong communication and interpersonal skills., Ability to analyze customer feedback and data., Familiarity with CRM software and customer engagement tools..

Key responsibilities:

Engage with customers to understand their needs and provide solutions.

Analyze customer feedback to improve service delivery.

Collaborate with cross-functional teams to enhance customer experience.

Report on customer satisfaction metrics and trends.

Firstup’s mission is to improve the employee experience at every moment that matters. The Firstup intelligent communication platform empowers Comms, HR, and EX leaders to reach every employee and improve engagement with personalized omnichannel campaigns and real-time engagement data. Global enterprises such as Amazon, BBC, Dow, Hilton, Kraft Heinz, and Toyota use Firstup to connect millions of employees worldwide. Firstup’s vibrant community of 3,000 communicators is committed to elevating the employee experience. Learn more at firstup.io.

Job description