Offer summary

Qualifications:

Proven experience in client services or account management roles, preferably in a senior capacity., Strong understanding of brand publishing, SEO, content production, and paid media campaigns., Excellent communication and relationship-building skills with senior stakeholders., Ability to develop and implement best practice processes for client accounts..

Key responsibilities:

Oversee the development and growth of client accounts, ensuring high levels of service.

Act as the main point of contact for senior-level client conversations and lead status meetings.

Own the client reporting process and ensure smooth communication between clients and internal teams.

Create and implement account development plans while continuously seeking process improvements.

Job description

Greenpark's continued success is dependent on the strength and depth of our valued long-term client relationships.

Our clients trust us because we deliver top quality Brand Publishing, SEO Insight,
Content Production and Paid Media campaigns, with a positive attitude and the tenacity it takes to make great work
happen - and great work is common goal that fuels us all!

Our relationships are proactive and never passive, we are tireless in our pursuit of knowledge and understanding of our clients' business, needs,
challenges and competitors.

Our ambition is to be engaged across every aspect of our Clients' business where we have the expertise
and skills to such an extent that we become indispensable to them.

This role description covers the main aspects of the Head of Client Services role. However, a
role description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

Why this Role Exists:

To ensure that our clients receive truly outstanding levels of service from the first meeting through to final delivery, creating successful projects that make THEM look good;

To maximise opportunities for growth of our client accounts through the development of strong and productive relationships with key stakeholders;

To ensure the personal and professional development of Client Services Team members so they might grow in their careers and better serve our clients;

To assist with the smooth operations of the APAC office, assisting across multiple operational functions as necessary.

To develop, design and implement best practice processes across Greenpark accounts.

What the Role Covers:

Formulation, ownership and delivery of client services strategies in liaison with the MD, Global CEO and the APAC Management Partnership.

Active participation in the APAC Management Partnership meetings as scheduled, advising on Client Services and related matters;

Reporting and Communication Structure

This role reports to and advises the Managing Director APAC on all client and operational matters.

This is an individual contributor role.

Client Services

Oversee the development and growth of client accounts, owning the senior client relationships and ensuring the highest levels of service;

Develop and maintain strong and productive relationships with senior level client stakeholders on APAC projects;

Be the main point of contact for senior-level conversations on these projects, and as required, attend/lead status meetings with an Account Director/Manager as appropriate;