Customer Success Manager

Customer Success Manager

Location: Remote (UK or Ireland)

About the Role

As an Enterprise Customer Success Manager at BrightHire, you’ll play a pivotal role in shaping the future of talent acquisition by partnering with leading organizations to transform their approach to hiring. This high-impact role is responsible for managing strategic customer relationships, driving adoption of our AI-powered platform and client value, and ensuring long-term success and revenue growth across your accounts. You’ll serve as a trusted advisor to Talent and HR leaders at some of the world’s most innovative companies like Canva, Multiverse, Vercel, and Zapier, helping them unlock the full value of BrightHire. 

Success in this role requires initiative, motivation, and strategic empathy—you’ll need to deeply understand customer goals, build strong relationships, and proactively drive meaningful outcomes. It’s a unique opportunity to join a fast-growing, category-defining company at the forefront of responsible AI in hiring — and to make a meaningful difference in how teams make hiring decisions that change lives.

What You’ll Do

• Own a portfolio of Enterprise and Mid-Market customers, leading all post-launch engagement from onboarding handoff through renewal and growth
• Build strong, multi-threaded relationships with stakeholders across levels, from program administrators to executive sponsors
• Serve as a strategic advisor, aligning BrightHire to each customer’s business goals through insight-driven recommendations, training, and change management
• Lead renewal and upsell conversations, with a focus on long-term value, commercial partnership, and ROI
• Leverage data and product usage trends to uncover insights, craft compelling stories, and influence customer behavior
• Create scalable strategies, templates, and content that improve team efficiency and customer outcomes
• Collaborate cross-functionally with Sales, Implementation, Product, and Support to ensure a seamless, high-impact customer experience
• Represent the voice of the customer internally, offering insight that shapes our product and go-to-market approach
• Communicate with clarity, empathy, and directness — whether via email, executive readouts, or tough conversations
• Champion BrightHire’s values and customer-centric mission in every interaction

What You’ll Bring

• 5+ years of experience in Customer Success, Account Management, or other strategic customer-facing roles at a B2B SaaS company
• Experience working with Mid-Market and Enterprise clients, including managing executive relationships and leading commercial conversations
• Background in Recruiting, HR Tech, or talent-focused solutions — with an understanding of the hiring process and its pain points
• A track record of high performance and growth in your career (e.g., promotions, increasing scope, high-impact initiatives, measurable outcomes)
• Excellent written and verbal communication skills — you can craft a crisp email, build a compelling deck, and lead high-stakes meetings with confidence
• Data fluency — comfortable with Excel/Sheets, BI tools, and using data to inform recommendations and measure success
• A sharp business mind — you can grasp customer objectives, connect BrightHire’s value to commercial outcomes, and drive toward win-win solutions
• Technically savvy and quick to learn — you thrive in product-heavy environments and enjoy becoming the go-to expert
• Resourceful and scrappy — you find a way forward and solve problems creatively
• Resilient under pressure — you stay calm, focused, and effective when priorities shift or problems arise
• Personable and perceptive — you build rapport quickly, listen deeply, notice what is not being said, and adapt to different personalities and priorities
• Collaborative, low-ego, and motivated by team success
• Excitement and curiosity about how AI can transform hiring and the future of work

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. *Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property.