Offer summary

Qualifications:

Bachelor's degree in Science, Technology, Engineering, Math, or equivalent experience., Five or more years of business analysis and consulting experience in enterprise software implementation., Strong problem-solving, critical thinking, and communication skills., Experience with technologies relevant to ServiceNow integration solutions and API Management Platforms..

Key responsibilities:

Contribute to process improvement and implementation methodology for customer value.

Conduct business process analyses and align technology solutions with business initiatives.

Partner with users to define problems and provide appropriate technical solutions.

Review system test plans and serve as a functional and technical resource for project teams.

Job description

FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the FireMon.com domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at security@firemon.com

The Solutions Architect plays a critical role within the FireMon Customer Experience team, helping to assess business opportunities and shape strategies to address technical challenges. This role collaborates closely with security architects, infrastructure specialists, and engineering teams within customer organizations to design impactful, results-driven solutions. You will support both Pre-Sale (Buyer’s Journey) and Post-Sale (Customer Journey) phases. Your technical expertise, strategic insights, and in-depth product knowledge will empower customers to make informed decisions and achieve success in their projects.

Responsibilities

Contribute to the process improvement and implementation methodology focused on prescriptively and proactively getting a customer to value as quickly as possible.

Provide thought leadership related to API integration as the right approach for the management and delivery of Automation and Workflow for our customers.

Account for the decisions you propose and be an expert in the implementation of proposed solutions.

Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses to align technology solutions with business initiatives.

Partner with users to define and analyze problems and align the most appropriate technical, application or configuration solutions.

Help develop, document, and manage the requirements gathering process and provide detailed design and business processes to support the requirements throughout the project life cycle up to and through change control.

Review system test plans and system test applications to ensure successful test cycles.

Partner with the end-user to select or create appropriate scenarios to test implemented solutions to determine whether the solution meets shared requirements.

Serve as a functional and technical resource for the project team and establish Level of Effort (LOE) and duration estimates for projects.

Build architecture best practices.

Required Skills and Experience

Bachelor's degree in the field of Science, Technology, Engineering, Math, or equivalent practical experience.

Five or more years of business analysis and consulting experience – to or within large corporations, relating to enterprise software implementation and change management.

Five or more years of experience designing and implementing client-facing solutions.

Strong problem solving and critical thinking skills

Strong verbal and written communication skills

Preferred Skills and Experience

Experience with the technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS

Familiarity with multiple languages, including C++, Java, Python Perl, or another programming language

Experience implementing solutions using API Management Platforms

Experience in technology architecture and implementation on the ServiceNow platform

Communicate solution recommendations and influence decision-makers

Startup mentality with responsibilities for partner management

Demonstrate experience across all phases of the SDLC and Agile software development practices

Write design specifications and use appropriate charts and diagrams to illustrate your ideas

Experience with incident management, service request, problem management, change management, discovery, and configuration management databases (CMDB)

Experience designing application deployments on public (AWS, Azure) and hybrid cloud setup

Ability to collaborate and communicate effectively with people from different disciplines and varying degrees of technical experience, at all levels within the organization and with external customers

Required profile